Workplace IT Engineer - NYC | Macs & Google Workspace

OKX; New York (NY); On-site; USD 167,190 - 223,611; Full time

Benefits offered by this job

Competitive compensation package

L&D and education subsidy

Team events

Job summary

OKX in New York is hiring a Workplace IT Specialist to own local office IT across the Americas, providing first‑line support for hardware, software, and productivity apps. You’ll manage endpoint lifecycles, onboarding/offboarding, and collaborate with the Global IT team to resolve issues promptly.

You will also maintain knowledge bases and SOPs, advocate automation, and ensure SLA adherence while supporting a fast‑paced, global fintech environment.

Qualifications

• 2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field — or equivalent practical experience.
• Strong experience supporting macOS in an enterprise environment.
• Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, with a working understanding of SSO authentication fundamentals, endpoint security, password management, and drive encryption.
• Strong troubleshooting and problem‑solving skills across hardware, software, operating systems, networking basics, and endpoint technologies.
• Fluent, professional English, with the ability to communicate clearly with employees at all levels of the organization, including executive leadership. (Hard requirement.)
• Excellent customer service and interpersonal skills.
• Ability to prioritize multiple tasks, adapt to changing priorities, and work effectively in a fast‑paced environment.
• Ability to work independently as the sole on‑site IT presence in New York, with sound judgment on when to elevate to the broader Global IT team.
• Comfortable using AI tools to improve productivity, automate repetitive tasks, and produce high‑quality documentation.

Responsibilities

• Deliver responsive technical support for hardware, software, operating systems, business applications, and workplace technology, ensuring timely resolution of employee issues for the New York office and Americas users.
• Provide first‑line, user‑facing support for our collaboration, productivity, and business applications, helping employees resolve day‑to‑day usage questions.
• Manage the local endpoint lifecycle — device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure device retirement — in line with Global IT standards and security policies.
• Partner with HR and hiring managers to deliver smooth onboarding and offboarding: device preparation, account provisioning, access requests, and introducing new employees to IT systems, security practices, and workplace technology.
• Serve as the primary point of contact for the local office's workplace technology, including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.
• Troubleshoot first‑line endpoint, networking, Wi‑Fi, VPN, identity, and access issues, escalating to and collaborating with the Global IT Operations team on anything beyond first‑line.
• Support Global IT initiatives, office moves, technology refreshes, and security projects as they affect the local office and the Americas region.
• Create and maintain knowledge base articles, standard operating procedures (SOPs), and technical documentation, using AI‑powered tools and automation to improve documentation quality and reduce repetitive work.
• Own the local end‑user support experience: manage support requests, maintain SLA adherence, spot recurring issues, and suggest improvements to IT service delivery.

Skills

IT support

macOS

Google Workspace

Lark Suite

SSO fundamentals

Troubleshooting

English fluency

Customer service

Independent work

AI tools

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or related field

Job description

OKX in New York is hiring a Workplace IT Specialist to own local office IT across the Americas, providing first‑line support for hardware, software, and productivity apps. You’ll manage endpoint lifecycles, onboarding/offboarding, and collaborate with the Global IT team to resolve issues promptly.

You will also maintain knowledge bases and SOPs, advocate automation, and ensure SLA adherence while supporting a fast‑paced, global fintech environment.