IT Support Specialist — Frontline Tech & User Experience

NYC Service; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

NYC Service is hiring an IT Support Specialist in New York City to manage day-to-day IT needs and provide frontline technical support. The ideal candidate will ensure that systems and tools are functional for all user teams, effectively diagnosing and resolving IT issues. Responsibilities include supporting Google Workspace, managing support requests, documenting common solutions, and enhancing user experience. Candidates must be at least 18 years old. Experience with collaboration tools is a plus.

Qualifications

• Minimum age of 18 years.

Responsibilities

• Provide support for Google Workspace and internal systems.
• Respond to and resolve user issues in a timely manner.
• Manage and prioritize support requests through ticketing systems.
• Track, document, and follow up on issues.
• Assist with account setup and password resets.
• Diagnose technical issues and identify root causes.
• Guide users on tools and systems.

Job description

NYC Service is hiring an IT Support Specialist in New York City to manage day-to-day IT needs and provide frontline technical support. The ideal candidate will ensure that systems and tools are functional for all user teams, effectively diagnosing and resolving IT issues. Responsibilities include supporting Google Workspace, managing support requests, documenting common solutions, and enhancing user experience. Candidates must be at least 18 years old. Experience with collaboration tools is a plus.