Information Technology Support Specialist

JMD Technologies Inc.; Somerville (MA); On-site; USD 55,104 - 68,880; Part time

Job summary

A technology services firm is seeking an IT Support Specialist to assist internal employees with daily IT needs, acting as a primary support resource for an acquisition team. The ideal candidate should have proven experience in corporate IT support, especially with MacOS and Windows environments. Responsibilities include troubleshooting technical issues and managing user accounts. This contract position offers a competitive pay range and requires excellent communication and documentation skills.

Qualifications

• Proven experience in corporate IT / end-user support.
• Strong hands‑on support for MacOS and Windows environments.
• Experience with Google Workspace.

Responsibilities

• Provide onsite and remote end-user IT support.
• Troubleshoot hardware, software, and application issues.
• Manage user accounts, access, and permissions.
• Support employees locally and globally.
• Maintain IT support documentation and procedures.
• Serve as primary IT point of contact for integrated team.

Skills

End-user IT support

Troubleshooting hardware issues

Troubleshooting software issues

MacOS support

Windows support

Google Workspace

Communication skills

Documentation skills

Time management skills

Tools

Okta

Workspace ONE

Job description

Pay Range (JMD Technologies Inc.)

This range is provided by JMD Technologies Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $50.00/hr

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Title

IT Support Specialist

Employment Type

Contract

Status

Accepting Candidates

About the role

This role supports internal employees with day-to-day IT needs in a fast-paced corporate environment. You will be a key onsite resource, including acting as primary IT support for an incoming acquisition team.

Key Responsibilities

• Provide onsite and remote end-user IT support
• Troubleshoot hardware, software, and application issues
• Manage user accounts, access, and permissions
• Support employees locally and globally
• Maintain IT support documentation and procedures
• Serve as primary IT point of contact for a newly integrated team

Qualifications

• Proven experience in corporate IT / end-user support
• Strong hands‑on support for MacOS and Windows environments
• Experience with Google Workspace
• Exposure to Okta and Workspace ONE preferred
• Excellent communication, documentation, and time management skills

Compensation (MA Pay Transparency)

• Estimated hourly range: $40–$50/hr (W-2)
• Final rate within this range will be based on skills, experience, and interview results

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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