Global Implementation Lead

Voiceflow; Colorado; On-site; USD 100,000 - 130,000; Full time

Job summary

Flexport is seeking an Implementation Manager in the United States to own and evolve the Implementation Methodology as our ICP product suite expands. This self‑starter builds playbooks and drives end‑to‑end implementations with Sales and Operations to get new business live and delivered as sold.

You will lead cross‑functional projects, scope awarded work, manage the critical path, and adapt plans in real time to ensure timely delivery while capturing lessons to improve the methodology.

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• A self‑starter who spots process gaps and builds the solution before being asked.
• A track record of scoping, planning, and closing client‑facing, cross‑functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
• Partner with Sales and Operations as the client’s primary point of contact through implementation, including solutioning support.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial, business, and operational leadership — flag barriers early and bring a mitigation plan, not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

Skills

Cross-functional collaboration

Client-facing communication

Project planning

Attention to detail

Education

BA/BS in logistics or related field

Job description

Flexport is seeking an Implementation Manager in the United States to own and evolve the Implementation Methodology as our ICP product suite expands. This self‑starter builds playbooks and drives end‑to‑end implementations with Sales and Operations to get new business live and delivered as sold.

You will lead cross‑functional projects, scope awarded work, manage the critical path, and adapt plans in real time to ensure timely delivery while capturing lessons to improve the methodology.