Global Implementation Lead — End-to-End Customer Deployments

Flexport; Miami (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Flexport in Miami is seeking an Implementation Manager to own and evolve the Implementation Methodology as our ICP product suite expands. This is a self-starter role, building playbooks and guiding projects end-to-end with Sales and Operations to go live.

You will lead cross-functional teams through award to ramp, manage the critical path, adjust plans as conditions change, and report progress to leadership with mitigation plans for blockers.

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• A self-starter who spots process gaps and builds the solution before being asked.
• A track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps: build a playbook for new products or services.
• Partner with Sales and Operations as the client's primary point of contact through implementation.
• Lead implementation for new accounts and for existing clients from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan across Sales, Account Management, Planning & Ops, and Technical teams.
• Own the critical path and readiness to support: deliver what was sold on the timeline.
• Adapt the plan in real time as conditions change and turn learnings into better service quality.
• Report implementation status to leadership and mitigate barriers.
• Close out implementations with a project-style review to drive improvements into the Methodology.

Skills

Self-starter

Client-facing projects

Collaboration

Attention to detail

Education

Bachelor's degree

Job description

Flexport in Miami is seeking an Implementation Manager to own and evolve the Implementation Methodology as our ICP product suite expands. This is a self-starter role, building playbooks and guiding projects end-to-end with Sales and Operations to go live.

You will lead cross-functional teams through award to ramp, manage the critical path, adjust plans as conditions change, and report progress to leadership with mitigation plans for blockers.