Global Implementation Lead — Logistics

Flexport; Bellevue (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

Flexport in Bellevue, WA seeks an Implementation Manager to own and evolve our Implementation Methodology as ICP products expand. This is a self-starter role: you’ll build the playbook for how we implement our products today and adapt it as new services come online, leading cross-functional projects end-to-end with Sales and Operations.

You’ll direct the project plan, align multiple teams, and ensure on-time delivery, while turning learnings into improvements to the methodology and client

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• Self-starter who spots process gaps and builds the solution before being asked.
• A track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps: you build a playbook for new products.
• Partner with Sales and Operations as the client's primary point of contact through implementation.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial, business, and operational leadership — flag barriers early and bring a mitigation plan, not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

Skills

Self-starter

Cross-functional collaboration

Project management

Client-facing communication

Attention to detail

Education

BA/BS degree

Job description

Flexport in Bellevue, WA seeks an Implementation Manager to own and evolve our Implementation Methodology as ICP products expand. This is a self-starter role: you’ll build the playbook for how we implement our products today and adapt it as new services come online, leading cross-functional projects end-to-end with Sales and Operations.

You’ll direct the project plan, align multiple teams, and ensure on-time delivery, while turning learnings into improvements to the methodology and client