Global Implementation Lead

Flexport; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as ICP products expand. You will drive end-to-end implementation, partnering with Sales, Operations, and cross-functional teams to deliver on commitments for new accounts and existing clients.

You will build playbooks where none exist, manage timelines, and ensure readiness to support the contracted scope with a focus on continuous improvement and strong client relationships.

Qualifications

• BA/BS in logistics, supply chain management, or related field.
• Self-starter who identifies gaps and builds solutions.
• Track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail with bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: definitions, personas, ownership, timing, dependencies, templates.
• Own gaps: create playbooks for new products or services.
• Partner with Sales and Operations as the client's primary contact through implementation.
• Lead implementation for new accounts and existing clients from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation plan with Sales, Account, Planning, Ops, and technical teams.
• Own the critical path and readiness to support; deliver as sold on time.
• Adapt the plan in real time as conditions change to improve service levels.
• Report status to leadership; flag barriers and propose mitigation plans.
• Close out implementations with lessons learned to improve methodology.

Skills

Self-starter

Project management

Cross-functional collaboration

Strong communication

Attention to detail

Education

BA/BS in logistics, supply chain, or related field

Job description

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as ICP products expand. You will drive end-to-end implementation, partnering with Sales, Operations, and cross-functional teams to deliver on commitments for new accounts and existing clients.

You will build playbooks where none exist, manage timelines, and ensure readiness to support the contracted scope with a focus on continuous improvement and strong client relationships.