Global Implementation Lead

Flexport; Illinois; On-site; USD 90,000 - 130,000; Full time

Job summary

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as our product suite expands. You’ll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.

This self-starter role requires building playbooks, leading client-facing projects, and coordinating with Sales, Operations, and technical teams to ensure on-time delivery and continuous

Qualifications

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding.
• Self-starter who spots process gaps and builds the solution before being asked.
• A track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps: build playbooks for new products or services.
• Partner with Sales and Operations as the client’s primary contact through implementation.
• Lead implementation for new accounts and with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan with cross-functional alignment.
• Own the critical path and readiness to support and deliver as sold.
• Adapt plans in real time and translate learnings into better service levels.
• Report implementation status to leadership and propose mitigation plans.

Skills

Self-starter

Cross-functional collaboration

Project leadership

Attention to detail

Strong communication

Education

BA/BS in related field

Job description

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as our product suite expands. You’ll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.

This self-starter role requires building playbooks, leading client-facing projects, and coordinating with Sales, Operations, and technical teams to ensure on-time delivery and continuous