Global HR Vendor Relations Manager

Brighter Signals; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Manager, 3rd Party Vendor Relationships to lead the strategy and day-to-day management of vendor relationships. The role partners with HR, Procurement, Finance, and Compliance to optimize performance and drive improvement across outsourced services across multiple U.S.

locations including NJ, PA, MA, FL and others. Located in Raynham, MA or West Chester, PA or Raritan, NJ or Palm Beach Gardens, FL or Warsaw, IN, this highly visible position offers a path to shape

Qualifications

• Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field).
• Advanced degree (MBA or related) preferred.
• Minimum of 6-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field.
• Experience managing third-party vendors, including performance management and contract oversight.
• Strong understanding of SLAs, KPIs, and vendor governance practices.
• Demonstrated ability to analyze performance metrics and translate insights into actionable improvements.
• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels.
• Strong problem-solving, communication, and organizational skills.
• Knowledge of compliance, risk management, and audit practices related to vendor services.

Responsibilities

• Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies.
• Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics.
• Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met.
• Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement.
• Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues.
• Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards.
• Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data.
• Support contract lifecycle management, including negotiations, renewals, and changes to scope or services.
• Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements.

Skills

Vendor management

HR operations

Contract oversight

Analytics & reporting

Cross-functional collaboration

Communication

Compliance & risk

Education

Bachelors degree in HR/Business

MBA preferred

Tools

Vendor management software

Contract management systems

Job description

Johnson & Johnson is seeking a Manager, 3rd Party Vendor Relationships to lead the strategy and day-to-day management of vendor relationships. The role partners with HR, Procurement, Finance, and Compliance to optimize performance and drive improvement across outsourced services across multiple U.S.

locations including NJ, PA, MA, FL and others. Located in Raynham, MA or West Chester, PA or Raritan, NJ or Palm Beach Gardens, FL or Warsaw, IN, this highly visible position offers a path to shape