Global Education Customer Experience Co-Op

Education First; Boston (MA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Education First is seeking a Customer Experience Co-Op in Boston to support students and families from enrollment to completion. This on-site role runs Monday–Friday, pays $20/hour for 40 hours per week, and runs January 5, 2027 to June 2027.

You will assist with payments, forms, travel documents, and pre-departure materials, collaborating with the sales team to boost satisfaction and retention. This is an excellent chance for a university student to gain experience in international education

Qualifications

• Strong attention to detail.
• Problem solving mentality.
• Creative with an entrepreneurial mindset.
• Self-motivated and ambitious, with the ability to complete projects with minimal direction.
• Ability to prioritize, meet challenging deadlines and perform under pressure.
• Comfortable speaking on the phone.
• Study abroad experience is preferred.

Responsabilités

• Serve as a point of contact for students enrolled in programs and their parents.
• Manage course payments.
• Ensure all necessary forms and paperwork are collected.
• Collaborate in customer retention through emailing, phone calls and online meetings.
• Coordinate flight and travel details.
• Support sales team with email and text marketing.
• Indirect sales through up-sell.
• Upload leads and maintain database.
• Continuously manage and prioritize multiple tasks and work efficiently under pressure.
• Work as a team-player to best respond to customer needs.
• Be eager to take the lead and use tools to help our customers travel on a language course abroad.

Connaissances

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Deadline management

Phone communication

Study abroad experience

Description du poste

Education First is seeking a Customer Experience Co-Op in Boston to support students and families from enrollment to completion. This on-site role runs Monday–Friday, pays $20/hour for 40 hours per week, and runs January 5, 2027 to June 2027.

You will assist with payments, forms, travel documents, and pre-departure materials, collaborating with the sales team to boost satisfaction and retention. This is an excellent chance for a university student to gain experience in international education