Global Customer Experience Co‑Op (Study Abroad)

EF; Boston (MA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

EF Language Abroad is seeking a Customer Experience Co‑Op in Boston to work with students and parents from enrollment through course completion. You will coordinate payments, paperwork, and travel details while delivering proactive, high‑quality service before, during, and after the language course abroad.

You'll collaborate with the sales team on marketing, materials, events, and lead generation, while maintaining organized records and managing multiple tasks under tight deadlines with a

Qualifications

• Strong attention to detail is required.
• Problem solving mentality is essential.
• Creative with an entrepreneurial mindset is preferred.
• Self-motivated with the ability to manage and complete projects with minimal direction.
• Ability to prioritize, meet deadlines and perform under pressure.
• Comfortable speaking on the phone.
• Study abroad experience is preferred.

Responsabilités

• Serve as a point of contact for students enrolled in programs and their parents.
• Manage course payments.
• Ensure all necessary forms and paperwork are collected.
• Collaborate in customer retention through emailing, phone calls and online meetings.
• Coordinate flight and travel details.
• Support sales team with email and text marketing.
• Indirect sales through up-sell.
• Upload leads and maintain database.
• Continuously manage and prioritize multiple tasks and work efficiently under pressure.
• Work as a team-player to best respond to customer needs.
• Consistently demonstrate a positive attitude in approaching challenging situations.
• Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad.

Connaissances

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivation

Deadline management

Phone communication

Study abroad experience preferred

Description du poste

EF Language Abroad is seeking a Customer Experience Co‑Op in Boston to work with students and parents from enrollment through course completion. You will coordinate payments, paperwork, and travel details while delivering proactive, high‑quality service before, during, and after the language course abroad.

You'll collaborate with the sales team on marketing, materials, events, and lead generation, while maintaining organized records and managing multiple tasks under tight deadlines with a