Student Experience Co-Op — Language Abroad

Education First; Boston (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Education First is seeking a Customer Experience Co-Op to support students and parents from enrollment through completion of their language course abroad. The role involves coordinating payments, documents, and travel, while collaborating with the sales team on marketing and retention efforts.

This in-person, 40-hour-per-week internship is ideal for a student aiming to gain experience in international education and customer service.

Qualifications

• Strong attention to detail and problem solving mentality.
• Entrepreneurial mindset and self-motivation for independent work.
• Ability to prioritize, meet deadlines and perform under pressure.
• Comfortable speaking on the phone and communicating with students and parents.
• Study abroad experience is preferred and helpful.

Responsibilities

• Serve as a point of contact for students enrolled in programs and their parents.
• Manage course payments and ensure forms and paperwork are collected.
• Collaborate with sales through email, calls, and online meetings to support retention.
• Coordinate flight and travel details and manage student documents.
• Support the sales team with email and text marketing; assist in up-sell where appropriate.
• Upload leads and maintain the student database; assist with materials and logistics.
• Prioritize multiple tasks and work efficiently under pressure; be a team player and positive in challenging situations.
• Lead initiatives using available tools to ensure customers travel on a language course abroad.

Skills

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Time management

Phone communication

Study abroad experience

Job description

Education First is seeking a Customer Experience Co-Op to support students and parents from enrollment through completion of their language course abroad. The role involves coordinating payments, documents, and travel, while collaborating with the sales team on marketing and retention efforts.

This in-person, 40-hour-per-week internship is ideal for a student aiming to gain experience in international education and customer service.