Study Abroad In-Person Customer Experience Co-Op

EF Education First / Hult; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

EF Language Abroad is seeking a Customer Experience Co-Op in Boston to work closely with students and parents from enrollment through program completion. This in-person, 40-hour workweek role supports sales and retention efforts while coordinating payments, forms, and travel details for diverse learners.

The position emphasizes service excellence, proactive problem-solving, and teamwork in a fast-paced educational travel environment, with a start date of January 5, 2027 and a six-month term

Qualifications

• Detail-oriented with strong organizational skills.
• Ability to prioritize and meet deadlines under pressure.
• Creative, proactive and able to manage multiple tasks.

Responsibilities

• Serve as a point of contact for students enrolled in programs and their parents
• Manage course payments
• Ensure all forms and paperwork are collected
• Collaborate in customer retention via emailing, calls and online meetings
• Coordinate flight and travel details
• Support sales with email and text marketing
• Indirect sales through up-sell
• Upload leads and maintain database
• Continuously manage and prioritize multiple tasks and work efficiently under pressure
• Be a team-player to respond to customer needs
• Maintain a positive attitude in challenging situations
• Lead and utilize tools to help students travel on their language course abroad

Skills

Attention to detail

Problem solving

Entrepreneurial mindset

Self-motivated

Time management

Job description

EF Language Abroad is seeking a Customer Experience Co-Op in Boston to work closely with students and parents from enrollment through program completion. This in-person, 40-hour workweek role supports sales and retention efforts while coordinating payments, forms, and travel details for diverse learners.

The position emphasizes service excellence, proactive problem-solving, and teamwork in a fast-paced educational travel environment, with a start date of January 5, 2027 and a six-month term