Global BPO Partnerships Leader

Zoom; Atlanta (GA); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a seasoned Business Development leader to spearhead our global BPO partnerships. You will own the full pursuit lifecycle from initial engagement through signed partnerships, then transition to the field for ongoing management.

This hunter role thrives on opening doors, navigating complex organizations, and delivering strategic collaborations that redefine outsourced CX. You will partner with CX Product, Sales, and Operations to tailor offerings, negotiate multi-tenant terms, and

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology.
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers, managed service providers, or similar partner ecosystems.
• Deep understanding of the BPO operating model — including how outsourcers evaluate, procure, and deploy contact center platforms at scale across geographies and clients.
• Experience navigating commercial negotiations involving volume licensing, outcome-based pricing, multi-tenant requirements, and partner/customer hybrid go-to-market structures.
• Strong executive presence with the ability to build C-level relationships at global BPO organizations and articulate Zoom's CX value proposition.
• Familiarity with Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management) or equivalent platforms
• Self-starter mentality — comfortable operating in a net-new market with no existing quota baseline
• Excellent cross-functional collaboration skills — able to work across Product, Engineering, Partner Programs, and Field Sales to translate BPO requirements into actionable partner solutions

Responsibilities

• Identify, pursue, and close BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Own the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Position Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigate the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements
• Partner cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Build and present compelling business cases to BPO executive leadership that demonstrate ROI of Zoom's CX platform
• Track pipeline, forecast deal progression, and report on milestones to Channel and CX leadership
• Collaborate with Partner Programs to refine BPO-specific program elements — pricing, certifications, volume licensing, and enablement content

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS

Job description

Zoom is seeking a seasoned Business Development leader to spearhead our global BPO partnerships. You will own the full pursuit lifecycle from initial engagement through signed partnerships, then transition to the field for ongoing management.

This hunter role thrives on opening doors, navigating complex organizations, and delivering strategic collaborations that redefine outsourced CX. You will partner with CX Product, Sales, and Operations to tailor offerings, negotiate multi-tenant terms, and