Global BPO Partnerships Lead

Zoom; Lincoln (NE); Hybrid; USD 167,000 - 366,000; Full time

Benefits offered by this job

Location-based compensation

Remote work options

Job summary

Zoom seeks a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the end-to-end pursuit lifecycle—from initial engagement to signed partnerships—and then transition accounts to the field for ongoing management.

This hunter role demands navigating large, multi-stakeholder organizations, articulating Zoom’s CX portfolio, and delivering compelling business cases that show ROI and scalable, AI-powered improvements for outsourcing partners.

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology.
• Proven track record of sourcing and closing complex, multi-stakeholder partnerships with large outsourcers, managed service providers, or similar partner ecosystems.
• Deep understanding of the BPO operating model — including how outsourcers evaluate, procure, and deploy contact center platforms at scale across geographies and clients.
• Experience navigating commercial negotiations involving volume licensing, outcome-based pricing, multi-tenant requirements, and partner/customer hybrid go-to-market structures.
• Strong executive presence with the ability to build C-level relationships at global BPO organizations and articulate Zoom's CX value proposition.
• Familiarity with Zoom's CX portfolio (Contact Center, Virtual Agent, Workforce Engagement Management, Quality Management) or equivalent platforms.
• Self-starter mentality — comfortable operating in a net-new market with milestones instead of traditional quota attainment.
• Excellent cross-functional collaboration skills — able to work across Product, Engineering, Partner Programs, and Field Sales.

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements
• Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

Skills

Business development

Strategic partnerships

Channel sales

CX / CCaaS

Executive relationships

BPO knowledge

Self-starter

Cross-functional collaboration

Job description

Zoom seeks a seasoned business development leader to drive the company’s entry into the global BPO market. You will own the end-to-end pursuit lifecycle—from initial engagement to signed partnerships—and then transition accounts to the field for ongoing management.

This hunter role demands navigating large, multi-stakeholder organizations, articulating Zoom’s CX portfolio, and delivering compelling business cases that show ROI and scalable, AI-powered improvements for outsourcing partners.