Global BPO Partnerships Hunter for CX Platform

Zoom; Richmond (VA); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and hand off to the field for ongoing management.

This hunter role requires closing strategic partnerships that reshape outsourced CX delivery. You will align cross-functionally with CX Product, Partner Programs, and Operations to tailor BPO offerings, ensure technical readiness, and drive rapid

Qualifications

• 7+ years in business development, strategic partnerships or channel sales in CCaaS/UCaaS or contact center tech with BPO exposure.
• Proven track record closing complex, multi-stakeholder partnerships with large outsourcers or MSPs.
• Deep understanding of the BPO operating model and how outsourcers procure and deploy platforms.
• Experience negotiating volume licensing, outcome-based pricing, multi-tenant requirements and hybrid GTM models.
• Strong executive presence; ability to build C-level relationships with global BPOs.
• Familiarity with Zoom's CX portfolio or equivalent platforms.
• Self-starter capable of growing a net-new market with milestone-based momentum.
• Excellent cross-functional collaboration across Product, Engineering, Partner Programs, and Field Sales.

Responsibilities

• Identify, pursue, and close BPO partnerships globally with large outsourcers.
• Own the full BD lifecycle from prospecting to signed partnerships and onboarding.
• Position Zoom's CX portfolio as the platform of choice for BPO operations.
• Navigate BPO-specific needs including scalable, flexible pricing and certifications.
• Collaborate across CX Product, Partner Programs, and Operations to shape offerings and onboarding.
• Build compelling business cases showing ROI of Zoom's CX platform to executive leadership.
• Track pipeline, forecast deal progression, and report milestones to Channel/CX leadership.
• Refine BPO program elements with Partner Programs based on field feedback.

Skills

Business development

Strategic partnerships

Channel sales

CCaaS

UCaaS

BPOs

Executive relationship building

Cross-functional collaboration

Job description

Zoom is seeking a senior business development leader to spearhead entry into the global BPO market. You will own the full pursuit lifecycle, from initial engagement through signed partnerships, and hand off to the field for ongoing management.

This hunter role requires closing strategic partnerships that reshape outsourced CX delivery. You will align cross-functionally with CX Product, Partner Programs, and Operations to tailor BPO offerings, ensure technical readiness, and drive rapid