Global BPO Partnerships Lead

Zoom; Jackson (MS); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior business development leader to spearhead its entry into the global BPO market. You will own the end-to-end pursuit of large outsourcing partners, shape joint GTM models, and drive alignment across CX, product, and operations to land strategic partnerships.

This hunter role requires exceptional relationship building with C-levels, strong negotiation skills on pricing and licensing, and the ability to translate Zoom’s CX portfolio into compelling BPO value.

Qualifications

• 7+ years in business development, strategic partnerships or channel sales with CCaaS/UCaaS or contact center tech and BPO exposure.
• Proven track record of sourcing and closing complex partnerships with large outsourcers or MSPs.
• Deep understanding of the BPO operating model and how outsourcers procure and deploy contact center platforms at scale.

Responsibilities

• Identify, pursue, and close BPO partnerships globally.
• Own the full business development lifecycle from prospecting to onboarding partners.
• Position Zoom CX portfolio as the platform of choice for BPOs, emphasizing scalability and AI features.
• Navigate BPO needs like flexible scaling, pricing models, and hybrid GTM motions.
• Collaborate cross-functionally to shape BPO offerings and ensure technical readiness.
• Build business cases for Zoom CX with executive leadership.
• Track pipeline and forecast deal progression for leadership.

Skills

Strategic partnerships

CCaaS/UCaaS

BPO exposure

Volume licensing

C-level relationships

CX portfolio familiarity

Net-new market

Cross-functional collaboration

Job description

Zoom is seeking a senior business development leader to spearhead its entry into the global BPO market. You will own the end-to-end pursuit of large outsourcing partners, shape joint GTM models, and drive alignment across CX, product, and operations to land strategic partnerships.

This hunter role requires exceptional relationship building with C-levels, strong negotiation skills on pricing and licensing, and the ability to translate Zoom’s CX portfolio into compelling BPO value.