Global BPO Partnerships Lead (Remote)

Zoom; Olympia (WA); Híbrido; USD 167.000 - 366.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits program

Remote-friendly environment

Descripción de la vacante

Zoom is seeking a seasoned business development leader to spearhead entry into the global BPO market. You will own the end-to-end lifecycle from initial engagement to signed partnerships and hand off for ongoing management.

You will advocate Zoom's CX portfolio to large outsourcers and navigate complex multi-stakeholder negotiations. The role requires 7+ years in BD/partnerships within CCaaS/UCaaS, and a proven track record with large BPOs or MSPs.

Formación

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS.
• Proven track record closing complex partnerships with large outsourcers, MSPs, or similar ecosystems.
• Deep understanding of the BPO operating model and跨 geographic deployments.

Responsabilidades

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats.
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution.
• Positioning Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing scalable and AI-powered capabilities.
• Navigating BPO partner needs including flexible scaling, reporting, and hybrid go-to-market structures.
• Partnering cross-functionally to shape BPO offerings, ensure technical readiness, and onboard partners smoothly.
• Building and presenting compelling business cases to BPO leadership showing ROI of Zoom CX platform.
• Tracking pipeline, forecasting deal progression, and reporting milestones to Channel and CX leadership.
• Refining BPO program elements with Partner Programs based on field feedback.

Conocimientos

Business development

Strategic partnerships

Channel sales

Descripción del empleo

Zoom is seeking a seasoned business development leader to spearhead entry into the global BPO market. You will own the end-to-end lifecycle from initial engagement to signed partnerships and hand off for ongoing management.

You will advocate Zoom's CX portfolio to large outsourcers and navigate complex multi-stakeholder negotiations. The role requires 7+ years in BD/partnerships within CCaaS/UCaaS, and a proven track record with large BPOs or MSPs.