Global BPO Partnerships Lead

Zoom; Trenton (NJ); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a seasoned partnerships leader to spearhead its entry into the global BPO market. You will own the full pursuit lifecycle—from initial engagement through signed partnerships—and collaborate with CX Product, Sales, Partner Programs, and Operations to position Zoom as the platform of choice for outsourcers.

The role requires 7+ years in business development or channel sales in CCaaS/UCaaS, a track record closing multi-stakeholder deals with large BPOs, and the ability to build

Qualifications

• 7+ years in BD, partnerships or channel sales in CCaaS/UCaaS.
• Proven track record closing multi-stakeholder deals with large BPOs.
• Executive presence with global BPOs and complex negotiations.

Responsibilities

• Identify, pursue, and close BPO partnerships globally.
• Own full lifecycle from prospecting to onboarding.
• Position Zoom CX portfolio for BPO operations with scalable models.
• Collaborate cross-functionally to shape BPO offerings and enablement.
• Build business cases and track pipeline for leadership review.

Skills

Business development

Strategic partnerships

Channel sales

BPO knowledge

Job description

Zoom is seeking a seasoned partnerships leader to spearhead its entry into the global BPO market. You will own the full pursuit lifecycle—from initial engagement through signed partnerships—and collaborate with CX Product, Sales, Partner Programs, and Operations to position Zoom as the platform of choice for outsourcers.

The role requires 7+ years in business development or channel sales in CCaaS/UCaaS, a track record closing multi-stakeholder deals with large BPOs, and the ability to build