Remote Global BPO Partnerships Lead

Zoom

Austin (TX)

Hybrid

USD 167,000 - 366,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Zoom is seeking a senior leader to spearhead its entry into the global BPO market. You will pursue and onboard the largest BPOs, establishing Zoom as the disruptive CX platform partner for outsourcing.

You will own the full pursuit lifecycle from initial engagement through signed partnership and hand-off to field for ongoing management. The ideal candidate has extensive experience in business development or channel partnerships within CCaaS/UCaaS, with a strong track record of closing complex

Qualifications

7+ years in business development, strategic partnerships or channel sales with CCaaS/UCaaS or contact center tech experience.
Proven track record closing complex multi-stakeholder partnerships with large outsourcers.
Deep understanding of BPO operating models and how they procure platforms.
Experience negotiating volume licensing and outcome-based pricing.
Strong executive presence with global BPOs and the ability to articulate Zoom’s value.

Responsibilities

Identify, pursue and close BPO partnerships globally, covering millions of seats across multiple channels.
Own the full business development lifecycle from prospecting to partnership execution and onboarding.
Position Zoom’s CX portfolio as the platform of choice for BPO operations with scalable and AI-powered capabilities.
Navigate BPO-specific needs including flexible scaling, reporting, and hybrid GTM motions.
Collaborate cross-functionally to shape BPO offerings, ensure technical readiness and onboarding.