Global BPO Partnerships Lead

Zoom; Helena (MT); Hybrid; USD 167,000 - 366,000; Full time

Benefits offered by this job

Benefits program

Hybrid/Remote work options

Job summary

Zoom is seeking a senior partnerships leader to spearhead its entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signed partnerships, targeting the largest outsourcers, and then transition to field for ongoing management.

The role emphasizes building executive relationships, negotiating complex terms, and aligning Zoom's CX portfolio with BPO needs across geographies.

Qualifications

• 7+ years in business development, strategic partnerships, or channel sales within CCaaS/UCaaS or contact center tech
• Direct exposure to BPOs with a track record of sourcing and closing complex partnerships
• Deep understanding of BPO operating models, procurement, and multi-tenant deployments
• Experience negotiating volume licensing, outcome-based pricing, and hybrid go-to-market structures
• Strong executive presence and ability to build C-level relationships with global BPOs
• Familiarity with Zoom's CX portfolio or equivalent platforms
• Self-starter in a net-new market with milestones-based targets
• Excellent cross-functional collaboration across Product, Engineering, Partner Programs, and Field Sales

Responsibilities

• Identify, pursue, and close BPO partnerships globally, targeting large outsourcers
• Own the full business development lifecycle from discovery to contract execution
• Position Zoom's CX portfolio as the platform of choice for BPO operations
• Navigate BPO-specific requirements including scaling, reporting, and pricing models
• Collaborate cross-functionally to shape BPO offerings and ensure technical readiness
• Build and present business cases to BPO leadership to demonstrate ROI
• Track pipeline, forecast deal progression, and report milestones to leadership
• Refine BPO program elements with Partner Programs based on field feedback

Skills

Business development

Strategic partnerships

Channel sales

CCaaS/UCaaS/Contact center tech

BPOs

Executive relationships

Negotiation

Cross-functional collaboration

Job description

Zoom is seeking a senior partnerships leader to spearhead its entry into the global BPO market. You will own the full pursuit lifecycle from initial engagement through signed partnerships, targeting the largest outsourcers, and then transition to field for ongoing management.

The role emphasizes building executive relationships, negotiating complex terms, and aligning Zoom's CX portfolio with BPO needs across geographies.