Global BPO Partnerships Lead

Zoom; Phoenix (AZ); Hybrid; USD 167,000 - 366,000; Full time

Job summary

Zoom is seeking a senior leader to spearhead its entry into the global BPO market, targeting the largest outsourcers and onboarding them as strategic partners. You will own the full pursuit lifecycle from initial engagement to signed agreements and hand off to field teams for ongoing management.

The role requires navigating multi-stakeholder negotiations, aligning with CX Product and Partner Programs, and building compelling business cases to demonstrate ROI for Zoom's CX platform across

Qualifications

• 7+ years of experience in business development, strategic partnerships, or channel sales within CCaaS, UCaaS, or contact center technology

Responsibilities

• Identifying, pursuing, and closing BPO partnerships globally — the largest outsourcers operating millions of contact center seats across voice, chat, email, messaging, and social channels
• Owning the full business development lifecycle: prospecting, discovery, relationship building, negotiation, and partnership execution — then handing off onboarded partners to the field organization
• Positioning Zoom's CX portfolio as the platform of choice for BPO operations, emphasizing differentiated models, scalability, and AI-powered capabilities
• Navigating the unique needs of BPO partners — including flexible scaling, reporting, partner/customer hybrid GTM motions, outcome-based pricing, and certification requirements
• Partnering cross-functionally with CX Product, Partner Programs, and Operations to shape BPO-specific offerings, ensure technical readiness, and drive seamless partner onboarding
• Building and presenting compelling business cases to BPO executive leadership that demonstrate the ROI of migrating to or adopting Zoom's CX platform
• Tracking pipeline, forecasting deal progression, and reporting on partnership development milestones to Channel and CX leadership
• Collaborating with the Partner Programs team to refine BPO-specific program elements — pricing, certifications, volume licensing agreements, and enablement content — based on field feedback from active pursuits

Skills

BBP partnerships

Channel sales

Executive presence

CCaaS/UCaaS knowledge

Global BPO awareness

Job description

Zoom is seeking a senior leader to spearhead its entry into the global BPO market, targeting the largest outsourcers and onboarding them as strategic partners. You will own the full pursuit lifecycle from initial engagement to signed agreements and hand off to field teams for ongoing management.

The role requires navigating multi-stakeholder negotiations, aligning with CX Product and Partner Programs, and building compelling business cases to demonstrate ROI for Zoom's CX platform across