General Manager

gobravvo; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped sales bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Leadership training and development

Advancement opportunities

Job summary

Stress Free Auto Care in San Diego, CA is seeking a dynamic General Manager to lead our automotive repair facility, driving revenue growth, operational excellence, and team development.

You will own the shop's performance, set strategy, manage P&L, hire and coach staff, and ensure exceptional customer experience, with advancement opportunities as the company scales. This role emphasizes leadership, data-driven decisions, and a focus on process improvements.

Qualifications

• Proven experience leading a store, branch, department, or business with measurable financial and operational goals.
• Track record of driving revenue growth, improving performance, and taking ownership of results.
• Experience with P&L management, including revenue, labor, margins, and expenses.
• Demonstrated success hiring, coaching, developing, and holding teams accountable.
• Ability to develop leaders and build bench strength for future growth.
• Strong judgment and comfort with data-driven decision making.
• Action-oriented mindset, identifying problems early and driving solutions.
• Commitment to high standards in customer experience, quality, and execution.
• Ambition and capability to grow into more complex leadership roles.
• Automotive industry experience is valuable but not required.

Responsibilities

• Own and drive shop revenue, profitability, and overall financial performance.
• Develop and execute strategies to grow sales, enhance customer retention, and expand customer value.
• Analyze financial and operating data to identify trends, diagnose performance gaps, and implement improvements.
• Manage labor, margins, expenses, and shop resources for sustainable business growth.
• Build, lead, and retain a high-performing team with clear expectations and accountability.
• Oversee hiring, onboarding, coaching, and employee development.
• Develop future leaders, including Assistant General Managers.
• Address underperformance while recognizing and developing top talent.
• Ensure day-to-day shop execution across workflow, staffing, productivity, quality, and customer experience.
• Deliver a consistent, transparent, and trustworthy sales and service experience.
• Identify and resolve operational bottlenecks to improve efficiency and customer turnaround.
• Maintain high standards in repair quality, safety, customer concerns, and service follow-through.

Job description

General Manager

Stress Free Auto Care is seeking a dynamic General Manager to lead our automotive repair facility, driving business growth, operational excellence, and team development. As an industry leader in modern automotive repair, Stress Free Auto Care focuses on leveraging technology, exceptional service, and a customer-centric approach built on trust and transparency. With a reputation for redefining the automotive repair experience, we are growing rapidly and are searching for experienced leaders ready to make a meaningful impact.

As a General Manager, you will have full ownership of the shop's performance, including revenue, profitability, operational execution, team leadership, and customer satisfaction. This role requires a strategic thinker who thrives on building high-performing teams, developing effective business strategies, and creating a strong operational foundation for sustained growth. The General Manager position offers the unique opportunity to influence not only day-to-day operations but also the long-term success of the business, positioning you for future advancement within the organization.

You will be responsible for translating company goals into actionable shop-level priorities. Key areas of focus include increasing revenue, optimizing expenses, enhancing talent development, improving customer retention, and ensuring the delivery of consistent, high-quality results. The ability to analyze business drivers, identify performance gaps, and implement effective solutions is essential to this role.

Leadership at Stress Free Auto Care is about more than managing daily operations – it’s about building a culture of accountability, growth, and continuous improvement. The General Manager will take the initiative to address challenges, celebrate successes, and develop both current and future leaders within the team. This role is ideal for proven business leaders who are passionate about operational excellence, talent development, and customer satisfaction.

The pathway for advancement is clear for those who consistently deliver strong results and demonstrate leadership capability. High-performing General Managers have the opportunity to move into roles such as Senior General Manager or District Manager, with growth driven by sustained business performance, talent development, and operational expertise.

General Manager - Summary

• Full responsibility for shop performance across revenue, profitability, team leadership, and customer experience
• Strategic and hands-on leadership role in a fast-growing automotive repair company
• Opportunity to develop future leaders and advance into broader operational roles

Duties & Responsibilities

• Own and drive shop revenue, profitability, and overall financial performance
• Develop and execute strategies to grow sales, enhance customer retention, and expand customer value
• Analyze financial and operating data to identify trends, diagnose performance gaps, and implement improvements
• Manage labor, margins, expenses, and shop resources for sustainable business growth
• Build, lead, and retain a high-performing team with clear expectations and accountability
• Oversee hiring, onboarding, coaching, and employee development
• Develop future leaders, including Assistant General Managers
• Address underperformance while recognizing and developing top talent
• Ensure day-to-day shop execution across workflow, staffing, productivity, quality, and customer experience
• Deliver a consistent, transparent, and trustworthy sales and service experience
• Identify and resolve operational bottlenecks to improve efficiency and customer turnaround
• Maintain high standards in repair quality, safety, customer concerns, and service follow-through

Salary & Benefits

• Competitive base salary plus uncapped sales bonus
• Performance-based earning opportunity
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee discounts
• Leadership training and ongoing professional development
• Significant advancement opportunities within a growing company

Qualifications & Requirements

• Proven experience leading a store, branch, department, or business with measurable financial and operational goals
• Track record of driving revenue growth, improving performance, and taking ownership of results
• Experience with P&L management, including revenue, labor, margins, and expenses
• Demonstrated success hiring, coaching, developing, and holding teams accountable
• Ability to develop leaders and build bench strength for future growth
• Strong judgment and comfort with data-driven decision making
• Action-oriented mindset, identifying problems early and driving solutions
• Commitment to high standards in customer experience, quality, and execution
• Ambition and capability to grow into more complex leadership roles
• Automotive industry experience is valuable but not required

Ideal Candidate Snapshot

• Strategic leader with hands-on management style
• Results-driven with a passion for operational excellence and customer satisfaction
• Skilled at building, coaching, and developing high-performing teams
• Data-driven and analytical thinker
• Proactive problem solver who thrives in a fast-paced environment

Other Relevant Information

• Stress Free Auto Care is committed to fostering an inclusive and diverse workplace
• Employment decisions are made without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law
• Join a mission-driven company that values transparency, trust, and continuous improvement