Automotive General Manager

Stress-Free Auto Care; Walnut Creek (CA); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Paid holidays

Employee discounts

Leadership training

Advancement opportunities

Job summary

Stress Free Auto Care is seeking an Automotive General Manager to lead operations, drive performance, and cultivate excellence across the shop. You will own revenue, profitability, team development, and customer experience while implementing data-driven improvements and strategic initiatives.

As a senior leader, you will recruit and develop top talent, optimize workflow, and deliver consistent results. This role offers growth opportunities in a rapidly expanding company with a focus on service

Qualifications

• Proven experience in leading a store, branch, department, or business with measurable financial and operational goals.
• Demonstrated success in driving revenue growth, improving business performance, and taking accountability for results.
• Experience managing P&L, including revenue, labor, margins, expenses, and profitability.
• Strong leadership skills in hiring, coaching, developing, and holding teams accountable.
• Ability to develop leaders and foster a culture of ownership and accountability.
• Commercial and operational acumen with proficiency in data-driven decision-making.
• Proactive problem-solving skills and a bias toward action and results.
• Commitment to high standards for customer experience, quality, and execution.

Responsibilities

• Own and manage shop revenue, profitability, and financial performance.
• Develop and implement strategies to achieve and exceed revenue targets.
• Analyze financial and operating data to identify trends, diagnose gaps, and take corrective action.
• Manage labor, margins, expenses, and shop resources for sustainable business growth.
• Recruit, hire, onboard, and develop team members, including Assistant General Managers and future leaders.
• Conduct regular coaching, performance management, and employee development initiatives.
• Address underperformance promptly and recognize high achievers within the team.
• Oversee daily shop operations to ensure efficient workflow, productivity, and high-quality customer experiences.
• Maintain strict standards around repair quality, safety, customer concerns, and shop excellence.
• Implement solutions to operational challenges, enhancing efficiency and customer turnaround times.

Skills

Leadership

P&L management

Data-driven decisions

Customer experience focus

KPIs

Job description

Automotive General Manager (GM) - Full-Time

Stress Free Auto Care is at the forefront of transforming the automotive repair industry, leveraging modern technology and an unwavering commitment to customer service.

As we continue to expand, we are seeking a dedicated Automotive General Manager to lead operations, drive business performance, and cultivate a culture of excellence within our team. This is a full-time opportunity for individuals who are passionate about business growth, operational leadership, and team development within the automotive sector.

The Automotive General Manager will play a pivotal role in overseeing all aspects of shop performance, including revenue generation, profitability management, team leadership, customer experience, and daily operational execution. This role requires a strategic thinker who can analyze performance metrics, create actionable plans, and deliver consistent results. You will be responsible for building high-performing teams, driving sales growth, and ensuring a seamless and transparent customer journey, all while adhering to the core values of Stress Free Auto Care.

As an Automotive General Manager, you will have the autonomy and responsibility to shape the future of your shop. You will be instrumental in identifying business opportunities, optimizing workflow, and implementing operational improvements that enhance both efficiency and customer satisfaction. Your leadership will be crucial in recruiting, developing, and retaining top talent, as well as fostering the next generation of leaders within our organization.

This position is ideal for experienced leaders who have managed a store, branch, department, or business and are ready to take on a new challenge in a dynamic and rapidly growing company. Your ability to drive business outcomes, inspire your team, and create a positive workplace culture will be key to your success and advancement opportunities within Stress Free Auto Care.

Automotive General Manager - Summary

• Lead all aspects of shop performance, including revenue, profitability, team development, and customer experience.
• Develop and execute strategies to increase sales, improve retention, and expand customer value.
• Leverage financial and operational data to identify trends and drive performance improvements.
• Build, lead, and retain a high-performing team with a focus on accountability and development.
• Ensure operational excellence in workflow, staffing, quality, and customer service.

Duties & Responsibilities

• Own and manage shop revenue, profitability, and financial performance.
• Develop and implement strategies to achieve and exceed revenue targets.
• Analyze financial and operating data to identify trends, diagnose gaps, and take corrective action.
• Manage labor, margins, expenses, and shop resources for sustainable business growth.
• Recruit, hire, onboard, and develop team members, including Assistant General Managers and future leaders.
• Conduct regular coaching, performance management, and employee development initiatives.
• Address underperformance promptly and recognize high achievers within the team.
• Oversee daily shop operations to ensure efficient workflow, productivity, and high-quality customer experiences.
• Maintain strict standards around repair quality, safety, customer concerns, and shop excellence.
• Implement solutions to operational challenges, enhancing efficiency and customer turnaround times.

Salary & Benefits

• Competitive estimated total compensation ranging from $105,000 to $140,000+ annually (including salary and performance-based incentives).
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off and paid holidays.
• Employee discounts on services and products.
• Leadership training and ongoing professional development.
• Significant advancement opportunities as Stress Free Auto Care continues to grow.

Qualifications & Requirements

• Proven experience in leading a store, branch, department, or business with measurable financial and operational goals.
• Demonstrated success in driving revenue growth, improving business performance, and taking accountability for results.
• Experience managing P&L, including revenue, labor, margins, expenses, and profitability.
• Strong leadership skills in hiring, coaching, developing, and holding teams accountable.
• Ability to develop leaders and foster a culture of ownership and accountability.
• Commercial and operational acumen with proficiency in data-driven decision-making.
• Proactive problem-solving skills and a bias toward action and results.
• Commitment to high standards for customer experience, quality, and execution.
• Ambition and capability to progress into more complex leadership roles within the organization.
• Automotive industry experience is valuable but not required; strong business leadership and operational skills are essential.

Ideal Candidate Snapshot

• Track record of delivering sustained revenue and profitability growth.
• Experience building and leading teams that exceed performance expectations.
• Ability to develop leaders and create bench strength for future company growth.
• Proven capability to enhance customer loyalty and retention.
• Expertise in using KPIs and financial metrics to make informed business decisions.
• Demonstrated operational discipline, commercial instincts, and people-development abilities.
• Driven, results-oriented, and ready to take ownership of business outcomes.

Other Relevant Information

• Opportunities for rapid career advancement to roles such as Senior General Manager and District Manager based on performance and leadership capability.
• Inclusive, supportive company culture focused on mentorship, transparency, and continuous improvement.
• Located in a thriving area known for its vibrant business community and growth potential.
• Commitment to equal opportunity employment; Stress Free Auto Care is an EEO employer.