General Manager

gobravvo; Union City (CA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company-m

Paid time off and holidays

Employee discounts on services and产品

Leadership training and professional发展

Significant advancement potential

Job summary

Stress Free Auto Care in Union City, CA is seeking a driven General Manager to lead our automotive service team. You will own shop performance, drive revenue growth, manage a talented staff, and uphold the highest customer experience standards.

The role emphasizes strategic leadership, operational discipline, and ongoing development of future leaders, with opportunities for advancement as the company grows.

Qualifications

• Proven experience leading a store, branch, or department with measurable financial goals.
• Track record of driving revenue growth and improving performance.
• Experience managing P&L including revenue, labor, margins, expenses.
• Strong hiring, coaching, and leadership development skills.
• Ability to use data and KPIs to inform decisions.
• High standards for customer experience and service quality.
• Action-oriented approach with proactive problem-solving.
• Ambition to grow into higher leadership roles.

Responsibilities

• Lead and manage all aspects of shop performance, including revenue and profitability.
• Develop and implement strategies to increase sales and customer retention.
• Use financial and operational data to identify trends and address gaps.
• Manage labor, margins, resources, and expenses for sustainable performance.
• Recruit, coach, and develop a high-performing team; build future leaders.
• Oversee day-to-day shop operations, including workflow and customer satisfaction.
• Drive development of Assistant General Managers and other leaders.

Skills

Leadership

P&L management

Data analysis

Customer experience

Team development

Job description

General Manager (GM)

Stress Free Auto Care is seeking a driven, experienced General Manager (GM) to lead our high-performing automotive service team. As a General Manager, you will play a pivotal role in driving the success of our operation by overseeing all aspects of business performance, team leadership, operational excellence, and customer experience. This is an outstanding opportunity for a results-oriented leader who thrives in a fast-paced environment and is motivated to grow with a rapidly expanding company redefining the automotive repair experience.

Stress Free Auto Care stands at the forefront of modernizing auto repair, leveraging advanced technology and a customer-first approach to create a transparent and trusted service environment. As a General Manager, you will be responsible for shaping our culture, developing future leaders, and ensuring the success of our shop by achieving revenue growth, maximizing profitability, and delivering an outstanding customer experience.

General Manager - Summary

General Manager Summary The General Manager (GM) at Stress Free Auto Care owns the performance of the shop and is accountable for revenue, profitability, people management, customer experience, and the seamless execution of daily operations. You will transform company objectives into actionable shop-level goals, drive sustained business growth, and develop a team of high-performing professionals. The General Manager position is ideal for individuals with a proven record of business leadership and a passion for driving operational excellence and customer satisfaction in the automotive industry.

Duties & Responsibilities

• Lead and manage all aspects of the shop's business performance, including revenue, profitability, and financial objectives.
• Develop and implement strategies to increase sales, improve customer retention, and create new revenue opportunities.
• Utilize financial and operational data to identify trends, diagnose performance gaps, and initiate corrective actions.
• Manage labor costs, product margins, shop resources, and expenses to ensure sustainable business performance.
• Recruit, onboard, coach, and develop a high-performing team, fostering a culture of accountability, excellence, and continuous improvement.
• Own hiring, performance management, and employee development to build future leaders and bench strength.
• Address underperformance proactively and recognize strong contributors to encourage ongoing team success.
• Oversee day-to-day shop execution, including workflow management, staffing, productivity, repair quality, and customer satisfaction.
• Maintain high standards for repair quality, safety, customer communication, and timely resolution of concerns or issues.
• Implement solutions to improve operational efficiency, throughput, and turnaround times, ensuring a seamless customer experience.
• Set clear expectations and hold team members accountable to deliver consistent sales and service results.
• Drive the development of Assistant General Managers and other future leaders within the organization.

Salary & Benefits

• Competitive total compensation package, including base salary and performance-based incentives.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off and paid holidays to support work-life balance.
• Employee discounts on services and products.
• Comprehensive leadership training and ongoing professional development opportunities.
• Significant advancement potential as Stress Free Auto Care continues its growth trajectory.

Qualifications & Requirements

• Demonstrated experience leading a store, branch, department, or business with measurable financial and operational goals.
• Proven track record of driving revenue growth, improving business performance, and taking accountability for results.
• Experience managing or influencing P&L performance, including revenue, labor, margins, expenses, and profitability.
• Strong background in hiring, coaching, and developing teams with a focus on leadership development.
• Ability to use data and KPIs to inform sound business decisions and anticipate operational challenges.
• High standards for customer experience, service quality, accountability, and execution.
• Demonstrated action-oriented approach, identifying problems early and persistently driving solutions.
• Ambition and capability to grow into positions of increasing responsibility within business leadership.
• Automotive experience is valuable but not required—success as a General Manager is defined by leadership, business acumen, operational discipline, and a record of delivering measurable results.

Ideal Candidate Snapshot

• Proven leader with a strong commercial mindset and operational expertise.
• Effective team builder who can inspire, mentor, and develop future leaders.
• Skilled at analyzing financial and operational data to drive improvements.
• Proactive problem-solver who addresses challenges head-on and delivers sustainable solutions.
• Consistently delivers revenue and profitability growth by building high-performing teams and optimizing business processes.
• Passionate about providing an exceptional customer experience and maintaining high service standards.
• Motivated to grow within a dynamic, fast-paced environment and ready to take on increased operational responsibility.

Other Relevant Information

• The General Manager position offers the chance to advance to Senior General Manager and District Manager roles, based on sustained performance and leadership development.
• Stress Free Auto Care is committed to fostering a diverse, inclusive, and supportive work environment for all employees.
• Join a company that is revolutionizing the automotive repair industry with a focus on technology, transparency, and customer trust.
• Be part of a team where your leadership will directly impact business growth, team development, and customer satisfaction.

Stress Free Auto Care is an Equal Opportunity Employer and is committed to providing an inclusive and welcoming environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.