Automotive Service General Manager

Stress-Free Auto Care; Pasadena (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Paid Holidays

Employee Discount

Leadership Training

Career Growth

Job summary

Stress Free Auto Care seeks an Automotive Service General Manager to own shop revenue, profitability, staff leadership, and customer satisfaction. Translate company goals into actionable shop plans, drive financial performance, and mentor leaders for future growth.

The role emphasizes operational excellence, transparency, and a customer-centric service culture. Lead daily workflows, optimize staffing, and champion a data-driven approach to improve repair turnaround and loyalty as the

Qualifications

• Demonstrated experience leading a store, branch, department, or business unit with responsibility for financial and operational outcomes.
• Proven track record in driving revenue growth and improving business metrics.
• Experience managing or influencing P&L statements including revenue, labor, margins, and expenses.
• Ability to hire, coach, develop, and hold teams accountable for performance and growth.
• Strong commercial acumen and operational judgment with a data-driven approach.

Responsibilities

• Direct responsibility for shop revenue, profitability, and financial outcomes.
• Develop and implement strategies for sales growth, customer retention, and new revenue streams.
• Leverage financial data and KPIs to assess trends and address performance gaps.
• Manage labor, margins, shop expenses, and resource allocation for sustainable success.
• Recruit, onboard, coach, and develop team members; mentor future leaders.

Skills

Leadership

P&L management

Data-driven decisions

Customer experience

Strategic thinking

Job description

Automotive Service General Manager Join a rapidly growing leader in modern automotive service as an Automotive Service General Manager. This pivotal role at Stress Free Auto Care is perfect for individuals passionate about operational excellence, team development, and delivering superior customer experiences in the automotive industry. As an Automotive Service General Manager, you will be at the forefront of business performance, people leadership, and operational execution, embracing the challenge of growth and innovation in a dynamic environment. Stress Free Auto Care is transforming the automotive repair landscape by integrating advanced technology, transparent processes, and a customer-centric philosophy. The company thrives on building trust, providing exceptional service, and setting new industry standards. As part of this mission, the Automotive Service General Manager will own the success of the service center, ensuring sustained business growth, nurturing high-performing teams, and developing future leaders.

Automotive Service General Manager - Summary

The Automotive Service General Manager is accountable for all aspects of shop operations, including revenue, profitability, staff leadership, customer satisfaction, and daily workflows. This role demands a strategic thinker who can translate company objectives into actionable shop-level plans, drive financial performance, and foster a culture of excellence and accountability. The ideal candidate will be equipped to lead today’s operations while preparing for tomorrow’s growth and complexity.

Duties & Responsibilities

• Direct responsibility for shop revenue, profitability, and financial outcomes.
• Develop and implement strategies for sales growth, customer retention, and new revenue streams.
• Leverage financial data and key performance indicators to assess trends and address performance gaps.
• Manage labor, margins, shop expenses, and resource allocation for sustainable business success.
• Recruit, onboard, coach, and develop team members; foster a culture of clear expectations and consistent accountability.
• Mentor and prepare Assistant Managers and future leaders for increased responsibility.
• Address underperformance promptly while recognizing and advancing top talent.
• Oversee daily shop operations, ensuring efficient workflow, adequate staffing, high productivity, and adherence to quality standards.
• Champion a customer experience based on trust, transparency, urgency, and follow-through.
• Identify operational bottlenecks and lead initiatives to improve efficiency, repair turnaround, and customer satisfaction.
• Maintain rigorous standards for repair quality, safety, and customer issue resolution.

Salary & Benefits

• Competitive compensation packages with performance-based earnings potential.
• Medical, dental, and vision insurance offerings.
• 401(k) retirement plan with company match.
• Paid time off, paid holidays, and employee discount programs.
• Comprehensive leadership training and ongoing professional development opportunities.
• Clear pathways for career advancement as the organization continues to expand.

Qualifications & Requirements

• Demonstrated experience leading a store, branch, department, or business unit with responsibility for financial and operational outcomes.
• Proven track record in driving revenue growth, improving business metrics, and being accountable for results.
• Experience managing or influencing profit and loss (P&L) statements, including oversight of revenue, labor, margins, and expenses.
• Ability to hire, coach, develop, and hold teams accountable for performance and growth.
• Strong commercial acumen and operational judgment, with a data-driven approach to decision-making.
• Proactive problem-solving skills with a commitment to seeing initiatives through to measurable improvement.
• High standards for customer service, quality, and operational execution.
• Ambition and capability to grow into increasingly complex leadership positions.
• Automotive industry experience is advantageous but not required for consideration.

Ideal Candidate Snapshot

• An established leader adept at delivering sustained business growth and profitability.
• Ability to build and maintain high-performing teams, set clear expectations, and foster professional development.
• Proven developer of strong leaders, ensuring a pipeline of talent for future business needs.
• Customer-focused, with a history of improving loyalty, retention, and business value.
• Comfortable using KPIs and financial data to anticipate issues and drive sound business decisions.
• Operational excellence mindset, preferring to build resilient systems and standards rather than relying on constant intervention.

Other Relevant Information

Stress Free Auto Care is committed to fostering a supportive, growth-oriented environment for its team members. The organization offers significant advancement opportunities for leaders who demonstrate strong performance and leadership capability. Working in this role provides the chance to be part of a company that is redefining the automotive repair experience and setting new industry benchmarks.

Stress Free Auto Care is an Equal Opportunity Employer and values diversity in the workplace.