General Manager

gobravvo; Fremont (CA); On-site; USD 105,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Leadership training and development

Career growth opportunities

Job summary

Stress Free Auto Care in Fremont, CA seeks a results-driven General Manager (GM) to lead shop operations, drive revenue, and develop a high-performing team. You will own financial results, set strategic plans, mentor Assistant GMs, and uphold exceptional customer experiences in a fast-growing automotive service environment.

You will leverage data-driven insights to optimize profitability, manage resources, and implement scalable processes while advancing future leaders within the company and

Qualifications

• Demonstrated experience leading a store, branch, department, or business unit with measurable financial and operational outcomes.
• Proven record of driving revenue growth, improving business performance, and taking ownership of results.
• Experience managing or influencing profit and loss (P&L) statements, including revenue, labor, margins, expenses, and profitability.
• Track record of hiring, coaching, developing, and holding team members accountable for performance.
• Ability to develop future leaders and manage both individual contributors and leadership talent.
• Strong commercial acumen and operational judgment, with comfort leveraging data for decision-making.

Responsibilities

• Own all aspects of shop performance, including revenue growth, profitability, and financial health.
• Set, monitor, and achieve both individual and store-wide revenue goals through targeted strategies and data-driven decision-making.
• Develop and implement plans to increase sales, improve customer retention, and identify new business opportunities.
• Analyze financial and operational data to identify trends, performance gaps, and areas for improvement.
• Manage expenses, labor, margins, and shop resources to ensure sustainable profitability.
• Recruit, hire, onboard, and train team members, setting clear expectations and providing consistent feedback.
• Lead, coach, and develop Assistant General Managers and other potential leaders to build bench strength for the company’s future growth.
• Address underperformance promptly and recognize high achievers to foster a culture of accountability and excellence.
• Oversee daily shop operations, ensuring smooth workflow, optimal staffing, and adherence to productivity and quality standards.
• Ensure an exceptional sales and service experience by upholding trust, transparency, and follow-through with every customer interaction.
• Identify and resolve operational bottlenecks to enhance efficiency, turnaround time, and customer satisfaction.
• Maintain rigorous standards around repair quality, safety, customer concerns, and issue resolution.
• Use key performance indicators (KPIs) and financial data to proactively manage the business and anticipate operational needs.

Skills

Leadership

P&L management

Data-driven decision making

Team development

Customer experience focus

Job description

General Manager (GM)

Are you ready to drive success, develop high-performing teams, and shape the future of the automotive service industry? As a General Manager (GM), you will play a crucial role in leading shop operations, fostering exceptional team performance, and ensuring outstanding customer experiences. This is an opportunity to leverage your leadership skills and operational expertise at Stress Free Auto Care, a company dedicated to transforming automotive repair through transparency, innovation, and a customer-centric approach.

General Manager - Summary

The General Manager (GM) is responsible for the overall performance of the automotive repair shop, including financial results, team leadership, operational excellence, and customer satisfaction. The GM sets the tone for the workplace, ensuring alignment with company values, and drives the shop towards sustained growth and success. In this full-time role, you will be empowered to lead initiatives that impact revenue, profitability, and long-term business value while developing future leaders within your team. As part of a rapidly growing organization, you will have significant career advancement opportunities and access to ongoing professional development.

Duties & Responsibilities

• Own all aspects of shop performance, including revenue growth, profitability, and financial health.
• Set, monitor, and achieve both individual and store-wide revenue goals through targeted strategies and data-driven decision-making.
• Develop and implement plans to increase sales, improve customer retention, and identify new business opportunities.
• Analyze financial and operational data to identify trends, performance gaps, and areas for improvement.
• Manage expenses, labor, margins, and shop resources to ensure sustainable profitability.
• Recruit, hire, onboard, and train team members, setting clear expectations and providing consistent feedback.
• Lead, coach, and develop Assistant General Managers and other potential leaders to build bench strength for the company’s future growth.
• Address underperformance promptly and recognize high achievers to foster a culture of accountability and excellence.
• Oversee daily shop operations, ensuring smooth workflow, optimal staffing, and adherence to productivity and quality standards.
• Ensure an exceptional sales and service experience by upholding trust, transparency, and follow-through with every customer interaction.
• Identify and resolve operational bottlenecks to enhance efficiency, turnaround time, and customer satisfaction.
• Maintain rigorous standards around repair quality, safety, customer concerns, and issue resolution.
• Use key performance indicators (KPIs) and financial data to proactively manage the business and anticipate operational needs.

Salary & Benefits

• Competitive base salary plus performance-based incentives, with a total compensation range typically between $105,000 and $140,000+ annually (actual compensation may vary based on experience and performance; incentive compensation is not guaranteed).
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays for work-life balance.
• Employee discounts on services and products.
• Access to leadership training and ongoing professional development resources.
• Opportunities for significant career growth and advancement within a rapidly expanding organization.

Qualifications & Requirements

• Demonstrated experience leading a store, branch, department, or business unit with measurable financial and operational outcomes.
• Proven record of driving revenue growth, improving business performance, and taking ownership of results.
• Experience managing or influencing profit and loss (P&L) statements, including revenue, labor, margins, expenses, and profitability.
• Track record of hiring, coaching, developing, and holding team members accountable for performance.
• Ability to develop future leaders and manage both individual contributors and leadership talent.
• Strong commercial acumen and operational judgment, with comfort leveraging data for decision-making.
• Proactive problem-solving approach, with a bias toward action and continuous improvement.
• High standards for customer experience, quality, accountability, and operational execution.
• Aspirations and capability to advance into more complex business leadership roles as the company grows.
• Automotive industry experience is beneficial but not required; strong business leadership and people development skills are essential.

Ideal Candidate Snapshot

• Entrepreneurial mindset with a passion for building successful teams and businesses.
• Excellent communication and interpersonal skills to foster team engagement and customer trust.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Results-oriented leader who takes initiative, remains accountable, and persists through challenges.
• Demonstrated ability to quickly diagnose issues, create actionable plans, and deliver solutions that drive positive outcomes.
• Strong alignment with company values of transparency, trust, and exceptional service.

Other Relevant Information

• Stress Free Auto Care is committed to fostering a positive, inclusive workplace where all employees have an opportunity to succeed and grow.
• Career progression is available for high-performing General Managers, including advancement to Senior General Manager and District Manager roles based on sustained business performance and leadership capability.
• Work location offers access to a vibrant community and professional network, supporting both personal and professional growth.