Automotive General Manager

Stress-Free Auto Care; Cupertino (CA); On-site; USD 122,000 - 170,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on services

Job summary

Stress Free Auto Care is seeking an Automotive General Manager to lead and grow our service operations in Cupertino. You will drive revenue, profitability, and customer satisfaction while building a high-performing team and implementing growth initiatives.

This role emphasizes trust, transparency, and continuous improvement in a fast-paced automotive environment. You will oversee financial performance, labor, and resources, coach future leaders, and ensure day-to-day execution aligns with

Qualifications

• Proven experience leading a store, branch, department, or business.
• Track record of driving revenue growth and improving business performance.
• Experience with P&L management, including revenue, labor, margins, expenses, and profitability.
• Strong ability to hire, coach, develop, and manage high-performing teams.
• Ability to mentor future leaders within the organization.
• Commercial and operational judgment with a data-driven approach.

Responsibilities

• Own shop revenue, profitability, and all financial performance metrics.
• Develop and implement strategies to grow sales, improve customer retention, and create new revenue streams.
• Analyze financial and operational data to identify trends and performance gaps.
• Manage labor, expenses, and resources to support sustainable growth.
• Lead hiring, onboarding, coaching, performance management, and employee development.
• Develop and mentor Assistant General Managers and emerging leaders.
• Establish clear expectations and accountability for team performance.
• Ensure high-quality customer and sales experiences based on company values.
• Maintain rigorous standards for repair quality, safety, and customer satisfaction.
• Identify operational challenges and implement effective solutions to improve efficiency.

Skills

Leadership

Revenue growth

P&L management

Team development

Hiring and coaching

Data-driven decision making

Customer experience

Operational excellence

Job description

Automotive General Manager

Stress Free Auto Care is seeking a dynamic and results-driven Automotive General Manager to lead and grow our automotive service operations. As we continue our mission to redefine the automotive repair experience through innovative technology, exceptional service, and a transparent, customer-focused culture, we are looking for a proven leader who excels at driving business performance, developing talent, and delivering an exceptional customer experience. As an Automotive General Manager at Stress Free Auto Care, you will be responsible for overseeing all aspects of shop performance, including financial results, team development, operational excellence, and customer satisfaction. You will be empowered to build high-performing teams, implement strategic growth initiatives, and ensure day-to-day execution aligns with company goals. Your ability to analyze financial data, identify performance opportunities, and execute solutions will be key to your success. This role offers significant potential for growth, with clear pathways to senior operational leadership as the company expands.

Working with Stress Free Auto Care, you will be joining a rapidly growing organization committed to trust, transparency, and continuous improvement. You will have the opportunity to make a meaningful impact by building a business that thrives through strong people, systems, and standards. If you are passionate about leadership, operational excellence, and delivering measurable results in the automotive industry, we encourage you to apply for this rewarding position.

Automotive General Manager - Summary

• Lead overall shop operations, including revenue, profitability, people, and customer satisfaction.
• Develop and execute strategies to achieve financial and operational targets.
• Build, coach, and retain a high-performing team dedicated to delivering exceptional service.
• Foster a culture of trust, transparency, and accountability.
• Identify and resolve operational bottlenecks to optimize efficiency and turnaround times.
• Drive growth through innovation, operational discipline, and continuous improvement.

Duties & Responsibilities

• Own shop revenue, profitability, and all financial performance metrics.
• Develop and implement strategies to grow sales, improve customer retention, and create new revenue streams.
• Analyze financial and operational data to identify trends, performance gaps, and areas for improvement.
• Manage labor, expenses, and resources to support sustainable business growth.
• Lead hiring, onboarding, coaching, performance management, and employee development.
• Develop and mentor Assistant General Managers and emerging leaders for future advancement.
• Establish clear expectations and accountability for team performance.
• Ensure consistent, high-quality customer and sales experiences based on company values.
• Maintain rigorous standards for repair quality, safety, and customer satisfaction.
• Identify operational challenges and implement effective solutions to improve shop efficiency and customer turnaround.

Salary & Benefits

• Estimated total compensation: $122,000-$170,000 annually (including salary and performance-based incentives; actual compensation varies based on experience and performance; incentives are not guaranteed).
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Employee discounts on services and products.
• Leadership training and ongoing professional development programs.
• Opportunities for rapid career advancement within a growing organization.

Qualifications & Requirements

• Demonstrated experience leading a store, branch, department, or business.
• Proven track record of driving revenue growth and improving business performance.
• Experience with P&L management, including revenue, labor, margins, expenses, and profitability.
• Success in hiring, coaching, developing, and managing high-performing teams.
• Ability to develop and mentor future leaders within the organization.
• Strong commercial and operational judgment with a data-driven approach to decision-making.
• Problem-solving mindset with a bias for action and follow-through.
• High standards for customer experience, service quality, and operational excellence.
• Ambition and capability to grow into more complex leadership roles as the company expands.
• Automotive industry experience is beneficial but not required; business leadership experience is essential.

Ideal Candidate Snapshot

• Results-oriented leader with a passion for building strong businesses and high-performing teams.
• Proactive and strategic thinker who takes ownership of outcomes and drives continuous improvement.
• Excellent communicator with strong interpersonal skills and a commitment to transparency.
• Motivated by developing people, achieving measurable results, and advancing within a growing organization.
• Adaptable and resilient in a fast-paced, customer-centric environment.

Other Relevant Information

• Stress Free Auto Care is committed to providing equal employment opportunities and fostering a diverse, inclusive workplace.
• This role offers significant advancement opportunities as the company continues to expand.
• Working with Stress Free Auto Care means joining a team dedicated to redefining the automotive service experience through innovation and customer focus.
• This position is a full-time opportunity.
• Candidates are encouraged to apply to take the next step in their leadership career.

If you are an experienced business leader who thrives on developing teams, driving operational excellence, and delivering outstanding customer experiences, we invite you to join Stress Free Auto Care as an Automotive General Manager and help shape the future of automotive service.