Assistant General Manager

Stress-Free Auto Care; Burlingame (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

PTO (Paid Time Off) and paid holidays

Employee discounts on services and产品

Continuous training and leadership

Clear path for advancement

Job summary

Stress Free Auto Care in Burlingame is seeking an Assistant General Manager to drive revenue, lead teams, and optimize daily operations. You will partner with the General Manager to translate business goals into actionable sales strategies and customer-focused initiatives.

You will mentor staff, hire and onboard new talent, and use data-driven insights to deliver measurable results while maintaining exceptional service standards in a fast-paced shop environment.

Qualifications

• Proven track record of driving sales, revenue, or business performance.

Responsibilities

• Achieve or exceed individual sales and revenue targets while supporting overall shop success.
• Identify and implement strategies to grow the business, including customer retention, increased visit frequency, and new partnership development.
• Utilize strong sales skills to convert customer needs into approved services.
• Monitor sales and customer trends to identify business opportunities and performance gaps.
• Create and nurture a strong sales culture focused on goal attainment and accountability.
• Coach and mentor team members, supporting their development and performance improvement.
• Assist with hiring, onboarding, and ongoing employee development.
• Recognize and reward strong individual and team performance.
• Build lasting, trust‑based relationships with customers to foster loyalty and repeat business.
• Enhance the customer experience by delivering clear, proactive communication and addressing complex situations effectively.
• Collaborate with the General Manager and other team members to ensure smooth shop operations.
• Analyze shop data to identify issues early and implement effective solutions.
• Balance sales, customer needs, staffing, and operational priorities to make sound business decisions.
• Demonstrate ownership by resolving problems proactively and following through to completion.

Job description

Assistant General Manager

Stress Free Auto Care is on a mission to redefine the automotive repair industry by integrating modern technology with exceptional, transparent customer service. As a rapidly expanding company, we are committed to offering a rewarding environment where driven individuals can advance their careers and take on new leadership opportunities. We are seeking a motivated Assistant General Manager to play a pivotal role in shop performance, customer retention, team development, and business growth.

As an Assistant General Manager, you will be responsible for driving sales and revenue, shaping business strategies, developing high‑performing teams, and ensuring exemplary day‑to‑day operations. This is a hands‑on leadership position designed for individuals who excel at both personal performance and fostering the success of those surrounding them. Working closely with the General Manager, you will turn business objectives into actionable results using data‑driven insights and a proactive, customer‑focused approach.

In this role, you will have the opportunity to influence not just your own success, but the overall performance and culture of the shop. Demonstrated results and leadership potential can open up significant opportunities for career advancement within the company. Our performance‑driven culture rewards those who take initiative, drive momentum, and deliver measurable outcomes.

If you are looking for a career in a dynamic, fast‑paced environment where your contributions directly impact the growth and financial strength of the business, the Assistant General Manager position at Stress Free Auto Care may be the ideal next step in your professional journey.

Assistant General Manager - Summary

• The Assistant General Manager is responsible for revenue generation, team leadership, customer satisfaction, and daily business operations.
• This role partners closely with the General Manager to develop and execute sales strategies, identify new business opportunities, and ensure efficient operational processes.
• Success in this role is measured by individual and team sales performance, customer retention, and the ability to lead and develop others.
• Career progression is based on demonstrated performance and leadership capability.

Duties & Responsibilities

• Achieve or exceed individual sales and revenue targets while supporting overall shop success.
• Identify and implement strategies to grow the business, including customer retention, increased visit frequency, and new partnership development.
• Utilize strong sales skills to convert customer needs into approved services.
• Monitor sales and customer trends to identify business opportunities and performance gaps.
• Create and nurture a strong sales culture focused on goal attainment and accountability.
• Coach and mentor team members, supporting their development and performance improvement.
• Assist with hiring, onboarding, and ongoing employee development.
• Recognize and reward strong individual and team performance.
• Build lasting, trust‑based relationships with customers to foster loyalty and repeat business.
• Enhance the customer experience by delivering clear, proactive communication and addressing complex situations effectively.
• Collaborate with the General Manager and other team members to ensure smooth shop operations.
• Analyze shop data to identify issues early and implement effective solutions.
• Balance sales, customer needs, staffing, and operational priorities to make sound business decisions.
• Demonstrate ownership by resolving problems proactively and following through to completion.

Salary & Benefits

• Competitive compensation package, including performance‑based incentives.
• Medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• PTO (Paid Time Off) and paid holidays.
• Employee discounts on services and products.
• Continuous training and leadership development opportunities.
• Clear path for advancement as the company grows.

Qualifications & Requirements

• Proven track record of driving sales, revenue, or business performance.
• Experience leading teams in customer‑facing, sales‑driven environments such as retail, hospitality, automotive service, or branch operations.
• Demonstrated ability to set performance expectations, coach team members, provide feedback, and hold others accountable for results.
• Excellent sales instincts, including ability to identify needs, build value, handle objections, and close deals.
• Strong business judgment, commercial acumen, and the ability to balance multiple priorities.
• Initiative to identify opportunities, develop solutions, and drive projects to completion independently.
• Comfort working with performance data to diagnose gaps and take targeted actions.
• Ability to thrive in a fast‑paced, dynamic environment while maintaining a high level of urgency and follow‑through.
• High degree of accountability, adaptability, and willingness to take on increasing responsibility.
• Automotive industry experience is valued but not required.

Ideal Candidate Snapshot

• Consistently achieves and exceeds sales and revenue goals.
• Proactively identifies new business and revenue‑generating opportunities.
• Raises team performance through coaching and accountability.
• Builds credibility and trust with both employees and customers.
• Demonstrates strong leadership, commercial mindset, and a drive for continuous improvement.
• Motivated, goal‑oriented, and committed to advancing their career within a growing company.

Other Relevant Information

Stress Free Auto Care is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Working at Stress Free Auto Care offers the unique opportunity to join a forward‑thinking company focused on innovation, customer satisfaction, and employee growth.

If you are seeking a challenging leadership role with significant impact and advancement potential,