General Manager

Stress-Free Auto Care; Irvine (CA); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Leadership training & development

Résumé du poste

Stress Free Auto Care seeks a General Manager to own shop performance, drive revenue, and guide a high-performing team. You will translate company goals into actionable plans, oversee financials, and ensure superior customer service.

This role requires strong leadership, data-driven decision making, and the ability to develop future leaders while upholding standards for quality, safety, and accountability. Growth opportunities abound in this expanding company.

Qualifications

• Demonstrated experience leading a store, branch, department, or business with responsibility for financial results.
• Track record of driving revenue growth, managing expenses, and delivering business outcomes.
• Experience with P&L accountability, including labor, margins, and profitability management.
• Proven ability to hire, coach, develop, and hold teams accountable for results.
• Strong operational and commercial judgment, with comfort using data in decision-making.
• Ability to develop future leaders and manage beyond individual contributor roles.
• High standards for operational execution, customer service, and quality assurance.
• Ambition to grow into increasingly complex leadership roles within the organization.

Responsabilités

• Manage shop financials, including revenue targets, expense control, and profitability.
• Analyze performance trends using financial and operational data to drive business improvements.
• Recruit, onboard, and develop team members, emphasizing leadership and talent development.
• Ensure exceptional customer experience through service quality, transparency, and follow-through.
• Implement operational improvements to enhance workflow, efficiency, and customer turnaround.
• Monitor and maintain standards for repair quality, safety, and customer satisfaction.
• Develop strategies for sales growth, customer retention, and expanded service offerings.
• Address performance issues promptly and cultivate high-performing employees.

Connaissances

Leadership

P&L Management

Data-driven

Team Development

Customer Focus

Operational Excellence

Communication

Description du poste

General Manager

Stress Free Auto Care is at the forefront of transforming the automotive repair industry, combining modern technology with exceptional service and a customer-centric approach rooted in trust and transparency. As we continue to expand, we are seeking a dedicated General Manager to drive operational excellence, lead high-performing teams, and contribute to the ongoing evolution of Stress Free Auto Care.

As a General Manager, you will take full ownership of your shop's performance, overseeing revenue, profitability, personnel development, customer satisfaction, and ensuring seamless day-to-day operations. This pivotal leadership opportunity is ideal for a results-oriented professional who is passionate about building strong business foundations, fostering team growth, and preparing for increased responsibilities as the company scales.

The General Manager role at Stress Free Auto Care offers a unique chance to shape the business's future, develop emerging leaders, and set new standards for operational and customer excellence. You will translate corporate goals into actionable shop-level plans, monitor key performance metrics, and implement strategies that drive continuous improvement. This position is perfect for individuals who thrive in dynamic environments, possess strong commercial instincts, and are committed to delivering measurable results while nurturing a culture of accountability and growth.

In this role, you will:

• Oversee and optimize all aspects of shop performance, including financial management, revenue generation, and expense control.
• Develop and execute strategies to increase sales, enhance customer retention, and identify new revenue opportunities.
• Leverage financial and operational data to diagnose performance gaps and implement effective solutions.
• Recruit, hire, onboard, and develop team members, setting clear expectations and holding staff accountable for results.
• Mentor and cultivate future leaders, preparing them for advanced roles within the organization.
• Ensure consistent delivery of superior customer service, with a focus on trust, transparency, and responsiveness.
• Drive operational efficiency and maintain high standards of quality, safety, and customer care.
• Identify and resolve operational bottlenecks, optimizing workflow and resource allocation for maximum productivity.
• Monitor and uphold standards related to repair quality, safety, customer feedback, and overall shop performance.

Successful General Managers at Stress Free Auto Care consistently deliver strong financial results, build cohesive teams, and foster a supportive, high-performance culture. They utilize key performance indicators and data-driven insights to anticipate challenges, make sound decisions, and ensure the shop operates smoothly through robust systems and processes—not just personal intervention.

Bring your expertise and ambition to a company that values leadership, innovation, and long-term career growth.

General Manager - Summary

• Full ownership of shop performance, including revenue, profitability, customer satisfaction, and operational execution.
• Lead and develop high-performing teams, fostering a culture of excellence and accountability.
• Drive the shop’s business strategy, translating organizational goals into actionable plans.
• Support company growth by building business capability and preparing for greater leadership responsibilities.

Duties & Responsibilities

• Manage shop financials, including revenue targets, expense control, and profitability.
• Analyze performance trends using financial and operational data to drive business improvements.
• Recruit, onboard, and develop team members, emphasizing leadership and talent development.
• Ensure exceptional customer experience through service quality, transparency, and follow-through.
• Implement operational improvements to enhance workflow, efficiency, and customer turnaround.
• Monitor and maintain standards for repair quality, safety, and customer satisfaction.
• Develop strategies for sales growth, customer retention, and expanded service offerings.
• Address performance issues promptly and cultivate high-performing employees.

Salary & Benefits

• Competitive base salary with uncapped sales bonus opportunities.
• Potential annual on-target earnings commensurate with performance.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off and holidays.
• Employee discounts on products and services.
• Leadership training and ongoing professional development resources.
• Significant advancement and career growth opportunities within a rapidly expanding company.

Qualifications & Requirements

• Demonstrated experience leading a store, branch, department, or business with responsibility for financial results.
• Track record of driving revenue growth, managing expenses, and delivering business outcomes.
• Experience with P&L accountability, including labor, margins, and profitability management.
• Proven ability to hire, coach, develop, and hold teams accountable for results.
• Strong operational and commercial judgment, with comfort using data in decision-making.
• Ability to develop future leaders and manage beyond individual contributor roles.
• High standards for operational execution, customer service, and quality assurance.
• Ambition to grow into increasingly complex leadership roles within the organization.

Ideal Candidate Snapshot

• Business-minded leader with a passion for operational excellence and team development.
• Proactive, data-driven problem solver who thrives in fast-paced environments.
• Exceptional communicator with the ability to motivate, coach, and inspire teams.
• Results-oriented professional eager to drive business growth and customer satisfaction.
• Adaptable and resilient, with a commitment to continuous improvement and learning.
• Valuable but not required: prior automotive industry experience.

Other Relevant Information

Stress Free Auto Care is committed to an inclusive and equitable workplace, supporting diversity in all areas of employment.

We offer a supportive work environment with significant opportunities for advancement as the company continues to expand.

Employees benefit from leadership training, ongoing education, and professional development programs.