Gaming Support Agent — Multichannel, Fast, Friendly

GamblingCareers.com; Waverly Township (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Aristocrat Interactive is looking for multiple full-time Customer Service Agents to support players, answer questions, and troubleshoot a range of product applications. You will handle inbound calls, chat, and emails across several shifts from Lansing, MI, with a hybrid work model.

In this role, you will resolve issues, promote offers, maintain confidentiality, and strive to meet daily targets while upholding SLAs.

Qualifications

• 0-2 years of inbound/support call center experience preferred.
• High School diploma or equivalent; some college preferred.
• Excellent written and verbal communication skills.
• Able to travel to the Lansing office for shifts.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Customer service

Communication

Technical troubleshooting

Windows Office

Typing 90 wpm

Problem solving

Team player

Education

High School diploma or equivalent

Tools

Windows Office

Job description

Aristocrat Interactive is looking for multiple full-time Customer Service Agents to support players, answer questions, and troubleshoot a range of product applications. You will handle inbound calls, chat, and emails across several shifts from Lansing, MI, with a hybrid work model.

In this role, you will resolve issues, promote offers, maintain confidentiality, and strive to meet daily targets while upholding SLAs.