Gaming Customer Support Agent (Hybrid)

GamblingCareers.com; DeWitt (MI); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Aristocrat Interactive is expanding and seeks multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across calls, chat, and email. The role involves troubleshooting devices, handling VIP offers, and maintaining rapid response SLAs.

Shifts vary (7:00 AM–3:30 PM, 12:00 PM–8:30 PM, 3:00 PM–11:30 PM), with office location at 725 Prudden Street, Lansing, MI. A dynamic team environment and relocation package are currently not available.

Qualifications

• Minimum 0–2 years inbound/support call center experience.
• Must be at least 21 years old with a high school diploma or equivalent.
• Flexible with work schedule and able to travel to the office for 50% of shifts.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Experience troubleshooting computers, smartphones, and tablets is a plus.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Work toward targets of 70 contacts daily.
• Maintain SLAs for chats and phone inquiries under 45 seconds.

Skills

Inbound call center experience

Strong communication

Windows Office

Typing 90 wpm

Technical troubleshooting

Hybrid schedule flexibility

Education

High School diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive is expanding and seeks multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across calls, chat, and email. The role involves troubleshooting devices, handling VIP offers, and maintaining rapid response SLAs.

Shifts vary (7:00 AM–3:30 PM, 12:00 PM–8:30 PM, 3:00 PM–11:30 PM), with office location at 725 Prudden Street, Lansing, MI. A dynamic team environment and relocation package are currently not available.