Gaming Customer Support Specialist - Hybrid

GamblingCareers.com; Holt (MI); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Aristocrat Interactive in Lansing, MI is seeking multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across shifts. You will handle calls, chats, emails, and outbound calls, delivering positive interactions and maintaining confidentiality.

The role requires 0–2 years in inbound support, strong communication, and the ability to work a hybrid schedule with reliable internet; traveling to the office for shifts is expected.

Qualifications

• 0–2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent.
• Flexibility with work schedule and ability to travel to the office for shifts.
• Camera-ready while working and pass an internet speed test.
• Able to work a hybrid schedule with reliable internet.
• Strong written and verbal communication skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to devices and apps.
• Handle inbound calls, real-time chat, emails, and outbound calls.
• Communicate marketing offers to VIP customers.
• Maintain confidentiality and meet SLAs for chat and phone inquiries.

Skills

Customer service

Communication skills

Typing 90 wpm

Technical troubleshooting

Windows Office

Education

High School diploma

Tools

Windows Office Programs

Job description

Aristocrat Interactive in Lansing, MI is seeking multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across shifts. You will handle calls, chats, emails, and outbound calls, delivering positive interactions and maintaining confidentiality.

The role requires 0–2 years in inbound support, strong communication, and the ability to work a hybrid schedule with reliable internet; traveling to the office for shifts is expected.