Customer Support Agent - Hybrid Schedule & Tech Help

GamblingCareers.com; DeWitt (MI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to support players, answer questions, and ensure positive interactions across inbound calls, chat, and email.

This hybrid role in Lansing, MI requires 0-2 years of inbound support experience, strong communication, and the ability to meet daily targets. Expect 70 contacts daily and chat/call SLAs under 45 seconds.

Qualifications

• 0-2 years inbound/support call center experience.
• At least 21 years old with a High School diploma or equivalent; some college preferred.
• Flexibility with work schedule and hybrid work model.
• Excellent written and verbal communication skills.
• Ability to travel to the office for 50% of scheduled shifts.
• Camera-ready while working and strong data-entry skills.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and outgoing calls.
• Communicate marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Meet goals and targets of 70 contacts daily.
• Maintain SLAs for chats and phone calls under 45 seconds.

Skills

Customer focus

Communication

Typing 90 wpm

Problem solving

Team interaction

Education

High School diploma or equivalent

Tools

Windows Office

Internet speed test

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to support players, answer questions, and ensure positive interactions across inbound calls, chat, and email.

This hybrid role in Lansing, MI requires 0-2 years of inbound support experience, strong communication, and the ability to meet daily targets. Expect 70 contacts daily and chat/call SLAs under 45 seconds.