Gaming Support Specialist

GamblingCareers.com; Waverly Township (MI); Hybride; USD 32 000 - 46 000; Plein temps

Résumé du poste

Aristocrat Interactive is expanding its Customer Service team in Lansing, MI, seeking full-time agents to support players. The role entails handling inquiries via calls, chat, and email, plus troubleshooting across devices and promoting offers to VIP customers.

Join a fast-paced, flexible environment with hybrid working arrangements and opportunities to impact customer satisfaction and brand loyalty in the gaming industry.

Qualifications

• 0-2 years inbound/support call center experience
• Must be at least 21 years old with a High School diploma or equivalent
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test
• Excellent written and verbal communication skills
• Able to travel to the office for at least 50% of scheduled shifts
• Must be camera-ready while working
• Advanced knowledge of computers and Windows Office Programs
• Experienced with troubleshooting computers, smartphones, and tablets
• Strong verbal, interpersonal, and written communication skills
• Diligent with strong grammatical and typing/data entry skills
• Able to work independently with initiative and discretion
• Thrive in a fast-paced, dynamic environment while maintaining high customer service
• Organized with excellent time-management skills
• Previous technical support experience is an asset

Responsabilités

• Provide information and process inquiries about accounts, products, and services
• Troubleshoot technical issues related to computer, tablet, and cell phone applications
• Handle inbound calls, real-time chat, emails, and make outgoing calls
• Communicate special marketing offers to VIP customers
• Offer feedback on service failures or customer feedback
• Uphold customer confidentiality and promote what we value
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds

Connaissances

Customer service

Troubleshooting

Communication

Typing 90 wpm

Formation

High School diploma

Outils

Windows Office

Description du poste

Aristocrat Interactive is expanding its Customer Service team in Lansing, MI, seeking full-time agents to support players. The role entails handling inquiries via calls, chat, and email, plus troubleshooting across devices and promoting offers to VIP customers.

Join a fast-paced, flexible environment with hybrid working arrangements and opportunities to impact customer satisfaction and brand loyalty in the gaming industry.