Hybrid Tech Support Agent - Gaming

GamblingCareers.com; Waverly Township (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to support our players and deliver outstanding service from our Lansing, Michigan office. You will handle inquiries, troubleshoot issues, and communicate offers while maintaining confidentiality and high standards.

We offer multiple shifts (7:00 AM–3:30 PM ET, 12:00 PM–8:30 PM ET, 3:00 PM–11:30 PM ET) and expect 0–2 years in a call center, strong English communication, and reliable internet.

Qualifications

• 0–2 years inbound/support call center experience preferred.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule and travel to the office for shifts as needed.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Uphold customer confidentiality and promote company values.
• Meet targets such as 70 contacts daily and chat/phone SLAs under 45 seconds.

Skills

Customer service

Communication

Typing speed 90 wpm

Time management

Education

High School diploma or equivalent

Tools

Windows Office

Help desk software

Job description

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to support our players and deliver outstanding service from our Lansing, Michigan office. You will handle inquiries, troubleshoot issues, and communicate offers while maintaining confidentiality and high standards.

We offer multiple shifts (7:00 AM–3:30 PM ET, 12:00 PM–8:30 PM ET, 3:00 PM–11:30 PM ET) and expect 0–2 years in a call center, strong English communication, and reliable internet.