Gaming Customer Service Agent - Hybrid Schedule

GamblingCareers.com; Holt (MI); Hybrid; USD 42,981,000 - 51,577,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You will support players, answer questions about accounts, products and services, and troubleshoot issues on computers, tablets, and mobile apps.

This role requires excellent written and verbal communication, flexibility for shifts, and the ability to work in a hybrid environment with reliable internet.

Qualifications

• 0–2 years inbound/support call center experience.
• 21+ years old with a High School diploma or equivalent; some college preferred.
• Hybrid work schedule with reliable internet access.
• Excellent written and verbal communication skills.
• Camera-ready while working and ability to travel to the office for 50% of shifts.
• Strong typing (≥90 wpm) and data-entry skills.
• Experience troubleshooting computers, smartphones, and tablets.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special offers to VIP customers.
• Provide feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Meet targets of 70 contacts daily.
• Maintain SLAs for chats and phone inquiries under 45 seconds.

Skills

Customer service

Troubleshooting

Communication

Typing 90 wpm

Time management

Independent work

Education

High School diploma

Some college

Tools

Windows Office

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our Lansing, MI team. You will support players, answer questions about accounts, products and services, and troubleshoot issues on computers, tablets, and mobile apps.

This role requires excellent written and verbal communication, flexibility for shifts, and the ability to work in a hybrid environment with reliable internet.