Gaming Support Specialist Hybrid & Flexible Shifts

GamblingCareers.com; Waverly Township (MI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to join our Lansing-area team. You will provide information, resolve inquiries about accounts, products, and services, and troubleshoot tech issues on computers, tablets, and phones.

The role requires 0–2 years in inbound support, strong communication, the ability to type at least 90 wpm, and willingness to work a hybrid schedule and travel to the office as needed.

Qualifications

• 0–2 years inbound/support call center experience preferred.
• High School diploma or equivalent; some college preferred.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Camera-ready while working.
• Strong written and verbal communication; typing 90 wpm.
• Advanced computer skills with Windows Office.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computers, tablets, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Inbound Call Center

Customer Service

Communication

Technical Troubleshooting

Windows Office

Typing 90 wpm

Education

High School Diploma

Tools

Windows Office

Job description

Aristocrat Interactive is seeking multiple full-time Customer Service Agents to join our Lansing-area team. You will provide information, resolve inquiries about accounts, products, and services, and troubleshoot tech issues on computers, tablets, and phones.

The role requires 0–2 years in inbound support, strong communication, the ability to type at least 90 wpm, and willingness to work a hybrid schedule and travel to the office as needed.