Gaming Customer Service Agent - Hybrid Schedule

GamblingCareers.com; DeWitt (MI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our team in Lansing, MI. Openings cover several shifts with hybrid work options and a relocation-not-offered policy for local candidates.

Responsibilities include handling inquiries about accounts and products, troubleshooting devices, and providing proactive VIP offers. We seek candidates with strong communication, tech aptitude, and the ability to meet daily targets.

Qualifications

• 0-2 years inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Skills

Call center experience

Communication

Typing 90 wpm

Troubleshooting devices

Windows Office

Independent work

Time management

Education

High School diploma

Tools

Windows Office Suite

Job description

Aristocrat Interactive is hiring multiple full-time Customer Service Agents to join our team in Lansing, MI. Openings cover several shifts with hybrid work options and a relocation-not-offered policy for local candidates.

Responsibilities include handling inquiries about accounts and products, troubleshooting devices, and providing proactive VIP offers. We seek candidates with strong communication, tech aptitude, and the ability to meet daily targets.