Game Day Ticket Office Specialist (Evenings & Weekends)

Kraft Sports and Entertainment LLC

Stati Uniti

In loco

USD 17.000 - 25.000

Tempo pieno

10 giorni fa

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Descrizione del lavoro

Kraft Sports and Entertainment LLC seeks a Ticket Office Assistant to support game-day operations at Gillette Stadium. The role emphasizes outstanding customer service, integrity, and meticulous attention to detail.

Responsibilities include assisting guests with lost tickets, selling walk-up tickets on Ticketmaster Host and ArchTics, distributing will call, and addressing mobile ticketing issues. Must be able to work evenings and weekends in a fast-paced team setting.

Competenze

Strong customer service skills.
Keen attention to detail.
Ability to work under pressure in a fast-paced setting.
Able to take and relay instructions.
Experience handling and balancing cash.
Ability to multi-task.
Reliable transportation to and from Gillette Stadium.

Mansioni

Event days with strong focus on customer interaction and service.
Assist customers with lost tickets and other customer service related issues.
Sell tickets on Ticketmaster Host and/or ArchTics systems during event walk-up.
Distribute will call and troubleshoot/manage customer expectations when issues arise.
Assist guests with mobile ticketing issues at stadium entrances.
Understand all aspects of Ticket Office policies.
Provide positive, friendly, and timely service to all guests.
Ability to work evenings and weekends.
Year round event opportunities.
Potential for office hours during busy times of the year.
Handle special projects and assignments as business dictates.