Event Day Ticket Office Associate (Evenings/Weekends)

The Kraft Group; Stati Uniti; In loco; USD 21.000 - 29.000; Part-time

Descrizione del lavoro

The Kraft Group is seeking a part-time Ticket Office Support staffer to assist on game days with customer service, ticket distribution, and will call operations at Gillette Stadium. You will handle mobile ticketing issues and help guests with ticketing questions while maintaining smooth lines and positive interactions.

Ideal candidates will have strong cash handling experience, the ability to work evenings and weekends, and a collaborative team approach in a fast-paced environment.

Competenze

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Mansioni

• Support and assist the Ticket Office during game days.
• Help customers with lost tickets and related issues.
• Sell tickets on Ticketmaster Host and/or Archtics during events.
• Distribute will call and manage customer expectations.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand and follow all Ticket Office policies.
• Provide friendly, timely service to all guests.
• Be available for evenings and weekends.
• Year-round event opportunities and seasonal busy periods.
• Engage in special projects as needed.

Conoscenze

Customer Service

Attention to detail

Pressure handling

Instruction taking

Cash handling

Multi-tasking

Transport to stadium

Descrizione del lavoro

The Kraft Group is seeking a part-time Ticket Office Support staffer to assist on game days with customer service, ticket distribution, and will call operations at Gillette Stadium. You will handle mobile ticketing issues and help guests with ticketing questions while maintaining smooth lines and positive interactions.

Ideal candidates will have strong cash handling experience, the ability to work evenings and weekends, and a collaborative team approach in a fast-paced environment.