Game Day Ticket Office Specialist - Evenings & Weekends

Kraft Sports + Entertainment; Foxborough (MA); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Kraft Sports + Entertainment is seeking a game-day ticket office assistant to support operations at Gillette Stadium. You will interact with guests, help with ticketing, and address issues with a focus on accuracy and service. The role requires reliability and the ability to work evenings and weekends.

Experience handling cash and balancing cash drawers is valued. The team emphasizes teamwork in a dynamic, weather-exposed environment and ongoing opportunities during peak seasons.

Formación

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsabilidades

• Assist customers with lost tickets and other issues.
• Sell tickets on Ticketmaster Host and/or Archtics during event walk-up.
• Distribute will call and manage customer expectations.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Work evenings and weekends.
• Year-round event opportunities.
• Support special projects as needed.

Conocimientos

Customer service

Attention to detail

Under pressure

Instruction relay

Cash handling

Multi-tasking

Reliable transportation

Descripción del empleo

Kraft Sports + Entertainment is seeking a game-day ticket office assistant to support operations at Gillette Stadium. You will interact with guests, help with ticketing, and address issues with a focus on accuracy and service. The role requires reliability and the ability to work evenings and weekends.

Experience handling cash and balancing cash drawers is valued. The team emphasizes teamwork in a dynamic, weather-exposed environment and ongoing opportunities during peak seasons.