Ticket Office Event Day Staff

The Kraft Group; United States; On-site; USD 21,000 - 29,000; Part time

Job summary

The Kraft Group is seeking a part-time Ticket Office Support staffer to assist on game days with customer service, ticket distribution, and will call operations at Gillette Stadium. You will handle mobile ticketing issues and help guests with ticketing questions while maintaining smooth lines and positive interactions.

Ideal candidates will have strong cash handling experience, the ability to work evenings and weekends, and a collaborative team approach in a fast-paced environment.

Qualifications

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsibilities

• Support and assist the Ticket Office during game days.
• Help customers with lost tickets and related issues.
• Sell tickets on Ticketmaster Host and/or Archtics during events.
• Distribute will call and manage customer expectations.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand and follow all Ticket Office policies.
• Provide friendly, timely service to all guests.
• Be available for evenings and weekends.
• Year-round event opportunities and seasonal busy periods.
• Engage in special projects as needed.

Skills

Customer Service

Attention to detail

Pressure handling

Instruction taking

Cash handling

Multi-tasking

Transport to stadium

Job description

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

DUTIES AND RESPONSIBILITIES

• - Event days with strong focus on customer interaction and service
• Customer Service: Assist customers with lost tickets and other customer service related issues
• - Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
• - Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
• - Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
• - Understand all aspects of Ticket Office policies
• - Provide positive, friendly, and timely service to all guests
• - Ability to work evenings and weekends
• - Year round event opportunities
• - Potential for office hours during our busy times of the year
• - Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• - This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• - Strong Customer Service skills
• - Keen attention to detail
• - Ability to work under pressure and in a fast paced setting
• - Able to take and relay instructions
• - Experience handling and balancing cash
• - Ability to multi-task
• - Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

• - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• - Ability to work for long periods of time

WORK ENVIRONMENT

• - A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
• - Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

• - None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.