Ticket Office Event Day Staff

Kraft Sports and Entertainment LLC; Foxborough (MA); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Kraft Sports and Entertainment LLC is seeking a motivated individual to support the Ticket Office operations at Gillette Stadium. The role emphasizes outstanding customer service, accurate ticket handling, and smooth walk-up sales using Ticketmaster and Archtics systems.

You’ll assist guests with ticket issues, manage will call, and provide responsive, friendly service during evenings and weekends in a fast-paced stadium environment.

Formación

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure and in a fast paced setting.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsabilidades

• Assist customers with lost tickets and other customer service related issues.
• Sell tickets on Ticketmaster/Archtics during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Mobile Ticketing Gate Support: assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Special projects and assignments as business dictates.

Conocimientos

Customer Service

Attention to detail

Work under pressure

Multi-tasking

Cash handling

Teamwork

Reliable transportation

Herramientas

Ticketmaster

Archtics

Descripción del empleo

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.DUTIES AND RESPONSIBILITIESEvent days with strong focus on customer interaction and serviceCustomer Service: Assist customers with lost tickets and other customer service related issuesSales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-upWill Call: Distribute will call and troubleshoot/manage customer expectations when issues ariseMobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrancesUnderstand all aspects of Ticket Office policiesProvide positive, friendly, and timely service to all guestsAbility to work evenings and weekendsYear round event opportunitiesPotential for office hours during our busy times of the yearSpecial projects and assignments as business dictatesSUPERVISORY RESPONSIBILITIESThis position has no supervisory responsibilitySKILLS AND QUALIFICATIONSStrong Customer Service skillsKeen attention to detailAbility to work under pressure and in a fast paced settingAble to take and relay instructionsExperience handling and balancing cashAbility to multi-taskReliable transportation to and from Gillette StadiumPHYSICAL DEMANDSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work for long periods of timeWORK ENVIRONMENTA dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.Ability to work in inclement weatherCERTIFICATES, LICENSES, REGISTRATIONSNone requiredOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.