Event Day Ticketing Specialist

Rand-Whitney; Foxborough (MA); Presencial; USD 21.000 - 28.000; A tiempo parcial

Descripción de la vacante

Kraft Sports and Entertainment in Foxborough, MA is seeking part-time Ticket Office Event Day Staff to support game-day operations at Gillette Stadium. You will provide outstanding customer service, assist with ticketing, will call, and mobile entry issues.

The role requires availability for evenings and weekends and offers frequent event opportunities, with potential for additional hours during peak seasons. Training provided and a fast-paced team environment.

Formación

• Strong Customer Service skills.
• Keen attention to detail.
• Ability to work under pressure and in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsabilidades

• Assist customers with lost tickets and other customer service related issues.
• Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with any mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends; year round event opportunities.
• Special projects and assignments as business dictates.

Conocimientos

Strong Customer Service

Attention to detail

Work under pressure

Take and relay instructions

Cash handling

Multi-tasking

Reliable transportation

Educación

High School Diploma or Equivalent

Descripción del empleo

Kraft Sports and Entertainment in Foxborough, MA is seeking part-time Ticket Office Event Day Staff to support game-day operations at Gillette Stadium. You will provide outstanding customer service, assist with ticketing, will call, and mobile entry issues.

The role requires availability for evenings and weekends and offers frequent event opportunities, with potential for additional hours during peak seasons. Training provided and a fast-paced team environment.