Game Day Ticket Office Associate

Kraft Group LLC; Foxborough (MA); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Kraft Group LLC is seeking a Ticket Office Assistant to support game day operations at Gillette Stadium. The role emphasizes outstanding customer service, cash handling, and accurate ticket processing during events.

You will assist guests with will call, mobile ticketing issues, and walk-up sales, requiring strong interpersonal skills, integrity, and the ability to work evenings and weekends year-round. Reliable transportation to the stadium is essential.

Formación

• Customer service skills with focus on guest satisfaction.
• Keen attention to detail in ticket processing and cash handling.
• Ability to work under pressure in a fast-paced event setting.
• Capable of taking and relaying instructions accurately.
• Experience handling and balancing cash transactions.
• Ability to multi-task across sales, will call, and guest support.
• Reliable transportation to Gillette Stadium.

Responsabilidades

• Assist customers with lost tickets and other customer service issues.
• Sell tickets on Ticketmaster Host and ArchTics systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Special projects and assignments as business dictates.

Conocimientos

Customer service

Attention to detail

Under pressure

Instruction following

Cash handling

Multi-tasking

Transportation to Gillette Stadium

Descripción del empleo

Kraft Group LLC is seeking a Ticket Office Assistant to support game day operations at Gillette Stadium. The role emphasizes outstanding customer service, cash handling, and accurate ticket processing during events.

You will assist guests with will call, mobile ticketing issues, and walk-up sales, requiring strong interpersonal skills, integrity, and the ability to work evenings and weekends year-round. Reliable transportation to the stadium is essential.