Ticket Office Event Day Staff

Kraft Sports and Entertainment LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Kraft Sports and Entertainment LLC seeks a Ticket Office Assistant to support game-day operations at Gillette Stadium. The role emphasizes outstanding customer service, integrity, and meticulous attention to detail.

Responsibilities include assisting guests with lost tickets, selling walk-up tickets on Ticketmaster Host and ArchTics, distributing will call, and addressing mobile ticketing issues. Must be able to work evenings and weekends in a fast-paced team setting.

Qualifications

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsibilities

• Event days with strong focus on customer interaction and service.
• Assist customers with lost tickets and other customer service related issues.
• Sell tickets on Ticketmaster Host and/or ArchTics systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Potential for office hours during busy times of the year.
• Handle special projects and assignments as business dictates.

Skills

Customer service

Attention to detail

Work under pressure

Communication

Cash handling

Multi-tasking

Reliable transportation

Job description

SUMMARY: This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.

DUTIES AND RESPONSIBILITIES

• - Event days with strong focus on customer interaction and service
• Customer Service: Assist customers with lost tickets and other customer service related issues
• - Sales: sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
• - Will Call: Distribute will call and troubleshoot/manage customer expectations when issues arise
• - Mobile Ticketing Gate Support: assist guests with any mobile ticketing issues at stadium entrances
• - Understand all aspects of Ticket Office policies
• - Provide positive, friendly, and timely service to all guests
• - Ability to work evenings and weekends
• - Year round event opportunities
• - Potential for office hours during our busy times of the year
• - Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• - This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS

• - Strong Customer Service skills
• - Keen attention to detail
• - Ability to work under pressure and in a fast paced setting
• - Able to take and relay instructions
• - Experience handling and balancing cash
• - Ability to multi-task
• - Reliable transportation to and from Gillette Stadium

PHYSICAL DEMANDS

• - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• - Ability to work for long periods of time

WORK ENVIRONMENT

• - A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.
• - Ability to work in inclement weather

CERTIFICATES, LICENSES, REGISTRATIONS

• - None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.