Full-Time Guest Experience Lead - Front Desk (Senior Living)

Belmont Village Lp; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts

Continuing education courses

Employee milestones recognition

Referral bonus opportunities

Job summary

Belmont Village Senior Living in Dallas, TX is seeking a courteous Receptionist to be the first point of contact for residents, families, vendors and guests. You will deliver outstanding hospitality while handling administrative tasks and supporting a welcoming, safe environment.

The ideal candidate is reliable, empathetic, and thrives in a fast-paced setting. This full-time role involves greeting visitors, directing calls, coordinating packages, and collaborating with staff to maintain

Qualifications

• High School diploma or equivalent.
• Proven experience with a multi-line phone system.
• Proven proficiency with software applications for job tasks.
• Must communicate clearly in verbal and written English.
• Demonstrates initiative with critical thinking skills.
• Proven administrative and organizational skill set.
• Professional, pleasant and team oriented attitude.
• Consistent and reliable attendance is essential.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries with empathy and confidentiality.
• Log and coordinate distribution of packages.
• Collaborate with departments to promote communication.
• Monitor access via kiosk sign-in and respond to emergencies as needed.
• Assist Concierge with resident transportation and event RSVPs.
• Maintain organized workspace for efficiency and first impressions.
• Make hospitality and resident satisfaction a top priority.

Skills

Phone etiquette

English communication

Administrative skills

Organizational skills

Team oriented

Initiative

Reliability

Education

High School diploma or equivalent

Tools

Multi-line phone system

Job description

Belmont Village Senior Living in Dallas, TX is seeking a courteous Receptionist to be the first point of contact for residents, families, vendors and guests. You will deliver outstanding hospitality while handling administrative tasks and supporting a welcoming, safe environment.

The ideal candidate is reliable, empathetic, and thrives in a fast-paced setting. This full-time role involves greeting visitors, directing calls, coordinating packages, and collaborating with staff to maintain