Resident Concierge & Hospitality Champion

Belmont Village Senior Living; Dallas (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth and Training programs

BV Cares employee support program

Exclusive discounts and offers

Continued education courses

Employee milestone celebrations

Referral bonus opportunities

Descripción de la vacante

Belmont Village Senior Living is seeking a dedicated Concierge in our Dallas community. You will be the first point of contact for residents, families, vendors, and guests, delivering exceptional hospitality while supporting administrative tasks and fostering a welcoming, safe environment.

The role requires empathy, reliability, and the ability to thrive in a fast-paced setting where teamwork and clear communication are essential to help seniors thrive as they age.

Formación

• High School diploma or equivalent required.
• Experience with a multi-line phone system and professional phone etiquette.
• Proficiency with MS Office applications for daily tasks.
• Clear verbal and written English communication skills.
• Strong initiative, critical thinking and organizational abilities.
• Professional, pleasant, and team-oriented attitude.
• Consistent and reliable attendance is essential.

Responsabilidades

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries promptly with empathy and discretion.
• Log and coordinate package distribution as needed.
• Coordinate with departments to promote effective communication.
• Monitor access and kiosk sign-in; respond per policy.
• Schedule resident transportation and events, assist with reservations.
• Record maintenance requests in the electronic system.
• Maintain an organized workspace for efficiency and first impressions.
• Prioritize hospitality and resident satisfaction in every interaction.

Conocimientos

Multi-line phone system experience

MS Office proficiency

English communication

Initiative / critical thinking

Administrative and organizational

Team-oriented attitude

Reliable attendance

Professional phone etiquette

Educación

High School diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Belmont Village Senior Living is seeking a dedicated Concierge in our Dallas community. You will be the first point of contact for residents, families, vendors, and guests, delivering exceptional hospitality while supporting administrative tasks and fostering a welcoming, safe environment.

The role requires empathy, reliability, and the ability to thrive in a fast-paced setting where teamwork and clear communication are essential to help seniors thrive as they age.