Senior Living Concierge - Hospitality & Guest Services

Belmont Village Senior Living Corporate; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career Growth and Training programs

BV Cares employee support program

Exclusive discounts from leading brand

Continuing education courses

Employee milestone celebrations

Referral bonus opportunities

Job summary

Belmont Village Senior Living is seeking a Concierge to serve as the first point of contact for residents, family members, vendors, and guests. You will deliver exceptional customer service, handle inquiries with empathy, and support administrative tasks in a fast-paced, welcoming community.

The role emphasizes hospitality, reliability, teamwork, and a growth mindset, with shift Tue–Sat 9:00am–5:00pm and full-time status in a senior living environment.

Qualifications

• High School diploma or equivalent.
• Experience with a multi-line phone system and professional etiquette.
• Proficiency with MS Office applications for job tasks.
• Clear verbal and written English communication.
• Initiative with critical thinking skills.
• Proven administrative and organizational skill set.
• Professional, pleasant, team-oriented attitude.
• Consistent and reliable attendance is essential.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls professionally.
• Address inquiries promptly and confidentially with empathy and dignity.
• Log and coordinate distribution of packages.
• Collaborate with departments to promote effective communication.
• Monitor access and respond to emergencies per policy.
• Schedule transportation and coordinate trips and event setups.
• Record maintenance requests through electronic systems.
• Maintain an organized workspace for efficiency and first impressions.
• Prioritize hospitality and resident satisfaction in every interaction.

Skills

Multi-line phone proficiency

MS Office proficiency

Clear English communication

Initiative and critical thinking

Administrative and organizational

Reliability and attendance

Team oriented

Education

High School diploma or equivalent

Tools

MS Office

Multi-line phone system

Job description

Belmont Village Senior Living is seeking a Concierge to serve as the first point of contact for residents, family members, vendors, and guests. You will deliver exceptional customer service, handle inquiries with empathy, and support administrative tasks in a fast-paced, welcoming community.

The role emphasizes hospitality, reliability, teamwork, and a growth mindset, with shift Tue–Sat 9:00am–5:00pm and full-time status in a senior living environment.